Strategic Key Accounts Manager — Growth & Retention

Shipa; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Shipa Delivery is seeking an Account Manager to serve as a trusted advisor, providing strategic guidance on operational and product-related issues for our clients in the UAE. You will build genuine relationships and convert them into opportunities for long-term business and revenue growth while ensuring exceptional service and meeting business objectives.

You will need to be adept at networking, customer satisfaction, retention, and growth, collaborating with sales, technical, and operations

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• 3+ years of sales or account management experience.
• Knowledge of CRM systems.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to lead and motivate a team.

Responsibilities

• Build deep, long-term relationships with clients and provide solutions for their last-mile delivery needs.
• Expand relationships with existing clients by proposing solutions that meet objectives.
• Analyze customers' performance to drive growth and revenue generation.
• Collaborate with cross-functional teams to deliver comprehensive solutions.

Skills

Communication skills

Negotiation

Interpersonal skills

English language

Arabic language (advantage)

Education

Bachelor's degree in Business Administration/Marketing/related

Master's degree preferred

Tools

CRM systems

MS Office

Data analysis

Job description

Shipa Delivery is seeking an Account Manager to serve as a trusted advisor, providing strategic guidance on operational and product-related issues for our clients in the UAE. You will build genuine relationships and convert them into opportunities for long-term business and revenue growth while ensuring exceptional service and meeting business objectives.

You will need to be adept at networking, customer satisfaction, retention, and growth, collaborating with sales, technical, and operations