Junior Account Executive, Ecommerce & Cross-Border Logistics

Shipa Ecommerce; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Shipa Ecommerce is seeking a driven Junior Account Executive to support key eCommerce and cross-border logistics accounts and ensure seamless service delivery across our fulfillment network.

You will assist in managing client relationships, supporting revenue targets, and coordinating with internal teams to resolve issues promptly. Strong English communication and CRM familiarity are essential in this role, based in Dubai.

Qualifications

• Bachelor's degree in Business, Logistics, Marketing, or related field.
• 1–3 years of experience in account management or logistics coordination.
• Familiarity with CRM tools (Salesforce, HubSpot) and MS Office / Google Workspace.
• Strong English communication skills.

Responsibilities

• Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers.
• Support in executing strategic account plans and onboarding new clients.
• Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly.
• Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively.
• Maintain accurate client records, contact databases, and account activity logs in the CRM.
• Assist in identifying upsell and cross-sell opportunities within existing accounts.
• Support the preparation of proposals, pricing sheets, and service bundles for cross-border and domestic eCommerce solutions.
• Track and report on account revenue performance against targets on a regular basis.
• Act as a first point of contact for day-to-day client queries and service-level concerns.
• Develop a strong understanding of each client's logistics requirements and business model.
• Escalate complex issues with a clear summary and recommended resolution.
• Contribute to process improvements that enhance client satisfaction and delivery efficiency.
• Maintain and update CRM data, sales pipelines, and activity reports consistently.
• Prepare weekly account status updates and performance dashboards for senior review.
• Track client onboarding milestones and ensure all documentation is in order.
• Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts.
• Support representation at industry events, trade shows, and client meetings as required.

Skills

Account management

Logistics coordination

Client-facing sales

CRM familiarity

Education

Bachelor's degree

Tools

Salesforce

HubSpot

MS Office

Google Workspace

Job description

Shipa Ecommerce is seeking a driven Junior Account Executive to support key eCommerce and cross-border logistics accounts and ensure seamless service delivery across our fulfillment network.

You will assist in managing client relationships, supporting revenue targets, and coordinating with internal teams to resolve issues promptly. Strong English communication and CRM familiarity are essential in this role, based in Dubai.