Strategic Key Account Manager — Bulk Buyer Growth

SOUM; United Arab Emirates; Hybrid; AED 240,000 - 320,000; Full time

Job summary

Soum in the United Arab Emirates is hiring a Key Account Manager to own and grow buyer accounts, including bulk purchases. You will be the primary contact for these buyers, driving satisfaction, retention and revenue growth while coordinating with internal teams to deliver a smooth buying experience.

This is a buyer-facing commercial role focused on developing and managing accounts that buy from Soum, not on procurement or supply chain vendor management. Fluent in Arabic and English is required.

Qualifications

• 5+ years in Key Account/Account Management or client success in a buyer-facing role.
• Proven ability to develop and manage buyer relationships; not vendor or procurement.
• Strong relationship-building and communication skills with clients.
• Experience coordinating cross-functional internal teams to resolve issues.
• Proven track record of driving account growth, retention and satisfaction targets.
• Data-driven approach to monitor account health, growth and retention.
• Fluent in Arabic and English.

Responsibilities

• Develop and manage a portfolio of buyer accounts; act as primary contact for Soum buyers.
• Build and maintain long-term relationships with key accounts and understand purchasing patterns.
• Grow accounts by acquiring new buyers and identifying upsell opportunities.
• Own retention and customer satisfaction; anticipate needs to prevent issues.
• Coordinate with operations, logistics, finance and product for a seamless buyer journey.
• Track account performance and report growth, retention and satisfaction metrics.
• Identify and onboard bulk/large-scale buyers to expand Soum's buyer base.

Skills

Relationship building

Account management

Client success

Cross-functional coordination

Data-driven decisions

Arabic & English fluency

CRM proficiency

Tools

CRM systems

Job description

Soum in the United Arab Emirates is hiring a Key Account Manager to own and grow buyer accounts, including bulk purchases. You will be the primary contact for these buyers, driving satisfaction, retention and revenue growth while coordinating with internal teams to deliver a smooth buying experience.

This is a buyer-facing commercial role focused on developing and managing accounts that buy from Soum, not on procurement or supply chain vendor management. Fluent in Arabic and English is required.