Strategic Hospitality Sales Leader: Revenue & Relationships

W Hotels; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

W Hotels in Dubai is seeking a Sales & Marketing Manager to lead the property's segmented sales effort (group, transient, corporate). You will implement segment strategies, drive revenue goals, and build long-term, value-based relationships with clients to meet property targets.

You will collaborate with the DOS and management team to develop promotions, optimize catering and events, and ensure exceptional guest service while achieving personal booking goals.

Qualifications

• 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
• 3 years experience in the sales and marketing or related professional area.
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
• 1 year experience in the sales and marketing or related professional area.

Responsibilities

• Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals.
• Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.
• Achieves personal booking goals.
• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
• Assists with the development and implementation of promotions, both internal and external.
• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
• Recommends booking goals for sales team members.
• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
• Assists Revenue Management with completing accurate six period projections.
• Reviews sales and catering guest satisfaction results to identify areas of improvement.
• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product, service levels, execution against contract and overall satisfaction.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
• Ensures that a customer recognition program is in effect throughout Sales.
• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during the program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Education

2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

Job description

W Hotels in Dubai is seeking a Sales & Marketing Manager to lead the property's segmented sales effort (group, transient, corporate). You will implement segment strategies, drive revenue goals, and build long-term, value-based relationships with clients to meet property targets.

You will collaborate with the DOS and management team to develop promotions, optimize catering and events, and ensure exceptional guest service while achieving personal booking goals.