Strategic Growth Manager — Freight Forwarding & NVOCC

TGC Middle East; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

TGC Middle East in Dubai seeks a Business Development Manager to drive customer acquisition and revenue growth in the NVOCC and freight forwarding sector.

You will onboard new clients, manage accounts, coordinate with operations, and mentor junior team members while ensuring compliance and timely shipments. This role requires strong negotiation, relationship management, and a track record of expanding client portfolios in logistics.

Qualifications

• Proven experience in business development/sales within NVOCC, freight forwarding, shipping, or logistics.
• Strong knowledge of freight forwarding and NVOCC operations.
• Demonstrated ability to acquire new customers and generate revenue.
• Strong communication, negotiation, presentation, and relationship-management skills.
• Target-oriented with strong commercial and business development capabilities.

Responsibilities

• Identify, target, and onboard new customers through regular client visits, calls, networking, and business development activities.
• Develop new customer accounts while maintaining and strengthening relationships with existing clients.
• Arrange meetings with prospective customers to understand their business needs, requirements, and concerns.
• Generate and qualify leads and convert prospects into active customers.
• Drive revenue growth within the freight forwarding/NVOCC business in line with agreed sales targets.
• Negotiate commercial terms and close new business opportunities.
• Handle customer complaints, objections, and service-related concerns professionally and effectively.
• Maintain and monitor the sales pipeline, business opportunities, sales activities, and revenue performance.
• Coordinate with operations and other internal departments to ensure smooth and timely execution of shipments.
• Ensure efficient management and movement of principal boxes on a FIFO basis within applicable free storage periods.
• Monitor customer accounts and follow up on outstanding payments.
• Prepare regular sales, business development, lead generation, pipeline, and revenue reports for management.
• Analyse key sales and business development metrics and provide relevant insights to management.
• Conduct periodic reviews of sales performance and identify opportunities for improvement and growth.
• Mentor and guide junior members of the Business Development team, supporting their training and professional development.
• Gather customer feedback and communicate insights to relevant internal teams to support service improvement.
• Ensure compliance with applicable laws, regulations, company policies, and internal procedures.
• Perform any other duties and responsibilities assigned by management.

Skills

Business Development

NVOCC / Freight Forwarding

Customer Acquisition

Lead Generation

Sales Pipeline Management

Negotiation & Closing

Revenue & Target Management

Customer Relationship Management

Shipment Coordination

Market Development

Sales Reporting & Analysis

Team Leadership & Mentoring

Job description

TGC Middle East in Dubai seeks a Business Development Manager to drive customer acquisition and revenue growth in the NVOCC and freight forwarding sector.

You will onboard new clients, manage accounts, coordinate with operations, and mentor junior team members while ensuring compliance and timely shipments. This role requires strong negotiation, relationship management, and a track record of expanding client portfolios in logistics.