Business Development Manager

TGC Middle East; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

TGC Middle East seeks an experienced Business Development Manager for its NVOCC and Freight Forwarding division in Dubai. You will identify and onboard new customers, grow revenue, and manage relationships with existing clients, coordinating with operations to ensure timely shipments.

The role requires strong negotiation, leadership, and market-development skills to expand principal box movement while maintaining compliance and overseeing the sales pipeline.

Qualifications

• Proven experience in business development/sales within NVOCC, freight forwarding, shipping, or logistics.

Responsibilities

• Identify, target, and onboard new customers through regular client visits, calls, networking, and business development activities.
• Develop new customer accounts while maintaining and strengthening relationships with existing clients.
• Arrange meetings with prospective customers to understand their business needs, requirements, and concerns.
• Generate and qualify leads and convert prospects into active customers.
• Drive revenue growth within the freight forwarding/NVOCC business in line with agreed sales targets.
• Negotiate commercial terms and close new business opportunities.
• Handle customer complaints, objections, and service-related concerns professionally and effectively.
• Maintain and monitor the sales pipeline, business opportunities, sales activities, and revenue performance.
• Coordinate with operations and other internal departments to ensure smooth and timely execution of shipments.
• Ensure efficient management and movement of principal boxes on a FIFO basis within applicable free storage periods.
• Monitor customer accounts and follow up on outstanding payments.
• Prepare regular sales, business development, lead generation, pipeline, and revenue reports for management.
• Analyse key sales and business development metrics and provide relevant insights to management.
• Conduct periodic reviews of sales performance and identify opportunities for improvement and growth.
• Mentor and guide junior members of the Business Development team, supporting their training and professional development.
• Gather customer feedback and communicate insights to relevant internal teams to support service improvement.
• Ensure compliance with applicable laws, regulations, company policies, and internal procedures.
• Perform any other duties and responsibilities assigned by management.

Skills

Business Development

NVOCC / Freight Forwarding

Account Management

Lead Generation

Pipeline Management

Negotiation & Closing

Revenue & Target Management

CRM

Shipment Coordination

Market Development

Team Leadership

Job description

About the Role

This opportunity is with a well-established shipping and logistics company based in Dubai. We are looking for a Business Development Manager for the NVOCC and Freight Forwarding division.

Key Responsibilities

• Identify, target, and onboard new customers through regular client visits, calls, networking, and business development activities.
• Develop new customer accounts while maintaining and strengthening relationships with existing clients.
• Arrange meetings with prospective customers to understand their business needs, requirements, and concerns.
• Generate and qualify leads and convert prospects into active customers.
• Drive revenue growth within the freight forwarding/NVOCC business in line with agreed sales targets.
• Negotiate commercial terms and close new business opportunities.
• Handle customer complaints, objections, and service-related concerns professionally and effectively.
• Maintain and monitor the sales pipeline, business opportunities, sales activities, and revenue performance.
• Coordinate with operations and other internal departments to ensure smooth and timely execution of shipments.
• Ensure efficient management and movement of principal boxes on a FIFO (First-In, First-Out) basis within applicable free storage periods.
• Monitor customer accounts and follow up on outstanding payments.
• Prepare regular sales, business development, lead generation, pipeline, and revenue reports for management.
• Analyse key sales and business development metrics and provide relevant insights to management.
• Conduct periodic reviews of sales performance and identify opportunities for improvement and growth.
• Mentor and guide junior members of the Business Development team, supporting their training and professional development.
• Gather customer feedback and communicate insights to relevant internal teams to support service improvement.
• Ensure compliance with applicable laws, regulations, company policies, and internal procedures.
• Perform any other duties and responsibilities assigned by management.

Key Skills & Competencies

• Business Development & Sales
• NVOCC / Freight Forwarding
• Customer Acquisition & Account Management
• Lead Generation & Conversion
• Sales Pipeline Management
• Negotiation & Closing
• Revenue & Target Management
• Customer Relationship Management
• Shipment Coordination
• Market Development
• Sales Reporting & Analysis
• Team Leadership & Mentoring

Candidate Profile

• Proven experience in business development/sales within NVOCC, freight forwarding, shipping, or logistics.
• Strong knowledge of freight forwarding and NVOCC operations.
• Demonstrated ability to acquire new customers and generate revenue.
• Strong communication, negotiation, presentation, and relationship-management skills.
• Target-oriented with strong commercial and business development capabilities.
• Ability to manage multiple customer accounts and sales activities independently.
• Previous experience mentoring or supervising junior sales team members will be an advantage.