Strategic Enterprise Account Director - Hospitality SaaS

SerVme; Dubai; Hybrid; AED 300,000 - 600,000; Full time

Benefits offered by this job

Bonuses

Equity shares

Learning stipend

Hybrid/remote work options

Job summary

Servme in Dubai is seeking an experienced Enterprise Account Manager to own 1–2 flagship hotel or enterprise accounts, deepening relationships and growing Servme’s footprint across venues, modules, and services.

The role requires 6+ years in strategic account management within SaaS or hospitality tech, strong C‑suite engagement, Arabic and English fluency, and willingness to travel; on-site, remote, and hybrid work options are available.

Qualifications

• 6+ years in strategic account management or enterprise SaaS roles.
• Experience managing and growing large, multi-site accounts (hotels, F&B, or similar).
• Proven expansion revenue track record: upsell and cross-sell.
• Ability to engage senior stakeholders (Director level+) in hospitality ops, IT, and procurement.

Responsibilities

• Serve as the dedicated point of contact for major hotel/enterprise accounts with strong stakeholder relationships.
• Develop deep understanding of each account's structure, priorities, and decision processes.
• Maintain regular on-site or high-touch presence to anticipate needs.
• Lead growth plans with targets for expansion revenue across sites.
• Negotiate and drive upsell, cross-sell, and contract expansions with Commercial leadership.

Skills

SaaS sales

Strategic accounts

Enterprise CSM

Arabic

English fluency

Job description

Servme in Dubai is seeking an experienced Enterprise Account Manager to own 1–2 flagship hotel or enterprise accounts, deepening relationships and growing Servme’s footprint across venues, modules, and services.

The role requires 6+ years in strategic account management within SaaS or hospitality tech, strong C‑suite engagement, Arabic and English fluency, and willingness to travel; on-site, remote, and hybrid work options are available.