Strategic Account Manager, HR SaaS – UAE

Great Place To Work; Abu Dhabi; Hybrid; AED 200,000 - 320,000; Full time

Job summary

Great Place To Work Middle East is seeking an Account Manager in Abu Dhabi to manage a portfolio of UAE-based corporate clients. Hybrid work with regular client meetings, onboarding, renewals, and cross-sell opportunities form the core of the role.

You will own the client relationship from onboarding through renewal, collaborating with HR leaders and internal teams to deliver seamless service and growth. Excellent English and UAE-based presence are required.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, HR, Communications, or related field.
• Minimum 4 years of experience in Account Management, Customer Success, Client Relationship Management, Business Development, Professional Services, HR Solutions, or SaaS.
• Proven experience managing and retaining a portfolio of corporate clients.
• Experience handling contract renewals and driving account growth.
• Confidence engaging with HR leaders, directors, senior executives, and C-level decision-makers.
• Experience using Zoho CRM, Salesforce, HubSpot, or a similar CRM platform.
• Excellent written and spoken English.
• Strong planning, organization, follow-up, and time-management skills.
• Proactive, commercially minded, service-oriented, and comfortable managing multiple client accounts.
• Experience managing corporate clients within UAE.
• Currently based in UAE and available for regular face-to-face client meetings.

Responsibilities

• Manage a portfolio of existing Great Place to Work UAE clients.
• Take ownership of client accounts following contract signature and payment collection.
• Lead client onboarding and ensure a smooth transition to Customer Success and Operations teams.
• Build trusted, long-term relationships with HR leaders, senior executives, and key decision-makers.
• Serve as the primary relationship owner and commercial point of contact throughout the client lifecycle.
• Develop account plans and conduct regular business reviews with key clients.
• Maintain regular communication with clients and understand their changing needs, priorities, and workplace objectives.
• Monitor contract periods and initiate renewal discussions well in advance.
• Prepare renewal proposals, quotations, and commercial recommendations.
• Manage renewal negotiations and follow-up activities through completion.
• Achieve agreed client retention, renewal, and account growth targets.
• Drive account growth through upselling and cross-selling Great Place to Work solutions.
• Coordinate with Customer Success and Operations to support smooth service delivery.
• Work with Finance on quotations, purchase orders, invoicing requirements, payment follow-ups, and account-related concerns.
• Coordinate with Marketing on client participation in events, recognition activities, testimonials, and case studies.
• Monitor client satisfaction and address commercial or relationship concerns promptly.
• Escalate service risks, unresolved concerns, or potential non-renewals to management and relevant internal teams.
• Maintain accurate and complete client records in Zoho CRM.
• Record meetings, communications, proposals, renewals, contracts, follow-ups, and agreed actions.
• Maintain accurate renewal forecasts and account status updates.
• Share client feedback, market insights, and account risks with management.
• Represent Great Place to Work professionally during client meetings, events, and recognition activities.

Skills

Account management

Client relationships

Negotiation

English proficiency

Education

Bachelor’s degree in Business Administration or related field

Tools

Zoho CRM

Salesforce

HubSpot

Job description

Great Place To Work Middle East is seeking an Account Manager in Abu Dhabi to manage a portfolio of UAE-based corporate clients. Hybrid work with regular client meetings, onboarding, renewals, and cross-sell opportunities form the core of the role.

You will own the client relationship from onboarding through renewal, collaborating with HR leaders and internal teams to deliver seamless service and growth. Excellent English and UAE-based presence are required.