Customer Success Specialist - EdTech

Client of Michael Page; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Client of Michael Page is seeking a Customer Success Manager for a global EdTech start-up with a lean UAE team. You will proactively engage universities and schools, acting as the main contact for key accounts and driving adoption of AI solutions across client divisions.

You will collaborate with internal teams, monitor client metrics, and conduct regular reviews to align with client goals while delivering training and resources to maximise product understanding.

Qualifications

• Proven track record in customer success.
• Experience in EdTech or education sector valued.
• Strong communication and relationship-building abilities.
• Proactive problem-solving and customer engagement approach.

Responsibilities

• Develop and maintain strong relationships with universities and schools.
• Act as the primary point of contact for key accounts, addressing queries and resolving issues promptly.
• Drive adoption and optimization of AI solutions across client divisions.
• Collaborate with internal teams to meet client needs effectively.
• Monitor and analyze client performance metrics to identify growth opportunities.
• Conduct regular reviews with clients to ensure alignment with goals and objectives.
• Provide training and resources to clients to maximise product understanding.
• Contribute to strategies to enhance customer satisfaction and retention.

Skills

Customer success

EdTech experience

Relationship building

Communication

Job description

Global EdTech Start Up Flexible Working Arrangements

About Our Client

Our client is a global start up strongly established in ANZ and Europe They provide an AI solution to Schools and Universities to support students and teachers in their learning journeys They already have a small office and lean team in the UAE looking for a Customer Success Manager to proactively engage their customers across the region

Job Description

• Develop and maintain strong relationships with University amp Schools to ensure their ongoing satisfaction
• Act as the primary point of contact for key accounts addressing queries and resolving issues promptly
• Drive the adoption and optimisation of the AI solutions across different client divisions
• Collaborate with internal teams to ensure client needs are met effectively
• Monitor and analyse client performance metrics to identify opportunities for growth and improvement
• Conduct regular reviews with clients to ensure alignment with their goals and objectives
• Provide training and resources to clients to maximise their understanding of the product
• Contribute to the development of strategies to enhance customer satisfaction and retention

A successful Customer Success Specialist should have:

• A proven track record in a customer sucess.
• Previous experience in EdTech or Education.
• Strong communication and relationship-building skills.
• A proactive approach to problem-solving and customer engagement.
• A collaborative mindset to work effectively with internal teams and clients.