Strategic Client Success & Accounts Manager

Hire Rightt - Executive Search & HR Advisory; Dubai; On-site; AED 180,000 - 360,000; Full time

Job summary

Hire Rightt - Executive Search & HR Advisory in the UAE seeks a relationship-focused Account Manager to serve as the primary point of contact and grow key relationships across Loyalty, Gift Cards, and Payments throughout the MENA region. This role focuses on building long-term partnerships and delivering exceptional service.

You will manage stakeholder relationships, ensure service delivery, monitor client satisfaction, and coordinate with Operations, Product, Marketing, Technology, and Customer

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 5-8 years of experience in Account Management, Client Success, Relationship Management, Customer Experience, or similar client-facing roles.

Responsibilities

• Act as the primary contact for assigned client accounts.
• Build and maintain strong relationships with key client stakeholders.
• Develop a deep understanding of client objectives, priorities, and business needs.
• Ensure successful delivery of services and agreed client commitments.
• Monitor account health and client satisfaction.
• Coordinate with internal teams to deliver a seamless client experience.
• Collaborate with cross-functional teams including Operations, Product, Marketing, Technology, and Customer Experience.
• Ensure alignment between client expectations and internal delivery teams.
• Facilitate effective communication across all stakeholders.
• Track key account performance indicators and service metrics.
• Prepare client reports, presentations, and business reviews.
• Analyze client feedback and identify opportunities for continuous improvement.

Skills

Relationship Management

Client Success

Stakeholder Management

Cross-functional Collaboration

Education

Bachelor's degree in Business Administration or related field

Job description

Hire Rightt - Executive Search & HR Advisory in the UAE seeks a relationship-focused Account Manager to serve as the primary point of contact and grow key relationships across Loyalty, Gift Cards, and Payments throughout the MENA region. This role focuses on building long-term partnerships and delivering exceptional service.

You will manage stakeholder relationships, ensure service delivery, monitor client satisfaction, and coordinate with Operations, Product, Marketing, Technology, and Customer