Client Services Account Manager

Hire Rightt; Dubai; On-site; AED 173,000 - 207,000; Full time

Benefits offered by this job

Benefits

Bonus

Job summary

Hire Rightt in Dubai, UAE, is seeking an Account Manager to act as the primary contact for assigned client accounts, managing relationships across Loyalty, Gift Cards and Payments within the MENA region.

The role focuses on building long-term partnerships, ensuring service delivery excellence, monitoring account health, and coordinating with internal teams to deliver a seamless client experience. Requires 5–8 years in client-facing roles and a related bachelor's degree.

Qualifications

• Bachelor's degree in a related field.
• 5-8 years of account management or related roles.
• Strong client relationship skills.

Responsibilities

• Act as the primary contact for assigned client accounts.
• Build and maintain strong relationships with key client stakeholders.
• Develop a deep understanding of client objectives, priorities, and business needs.
• Ensure delivery of services and monitor client satisfaction.
• Coordinate with internal teams to deliver a seamless client experience.
• Prepare client reports and business reviews.

Skills

Relationship management

Client facing

Account management

Stakeholder management

Education

Bachelor's degree in Business Admin/Marketing/Communications

Job description

Location: Dubai, UAE

Employment Type: Full-Time

Salary: AED 17,000pm + benefits + bonus

Role Overview

We are seeking a relationship-focused Account Manager to serve as the primary point of contact and grow key relationships across Loyalty, Gift Cards, and Payments throughout the MENA region. This role is responsible for building long-term partnerships, ensuring exceptional service delivery, managing stakeholder relationships, and driving client satisfaction.

Client Relationship Management

• Act as the primary contact for assigned client accounts.
• Build and maintain strong relationships with key client stakeholders.
• Develop a deep understanding of client objectives, priorities, and business needs.

Account Management & Service Delivery

• Ensure successful delivery of services and agreed client commitments.
• Monitor account health and client satisfaction.
• Coordinate with internal teams to deliver a seamless client experience.

Stakeholder Management

• Collaborate with cross-functional teams including Operations, Product, Marketing, Technology, and Customer Experience.
• Ensure alignment between client expectations and internal delivery teams.
• Facilitate effective communication across all stakeholders.

Performance Monitoring & Reporting

• Track key account performance indicators and service metrics.
• Prepare client reports, presentations, and business reviews.
• Analyze client feedback and identify opportunities for continuous improvement.

Qualifications & Experience

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 5-8 years of experience in Account Management, Client Success, Relationship Management, Customer Experience, or similar client-facing roles.