Strategic Account Program Lead (Israel)

Vertiv Group Corporation; Dubai; Remote; AED 400,000 - 660,000; Full time

Job summary

Vertiv is seeking a Program Manager for Strategic Account in Israel, operating as the single point of contact for all Vertiv deliverables. The role requires coordinating across BUs, governing delivery, and driving proactive issue resolution to ensure successful deployments and lifecycle handover.

The candidate will bridge internal units and customer governance, owning end-to-end accountability for Israel deployments, with frequent travel within the EMEA region and to Israel.

Qualifications

• Relevant technical qualification (HND minimum) in mechanical or electrical engineering.
• Minimum 5 years of program/contract management experience in a complex delivery environment.
• Project Management certification (Prince2, PMP, or equivalent) preferred.
• Experience in critical infrastructure, data centre, or power solutions industry.
• Proven track record as dedicated single point of contact for major/strategic accounts.
• Excellent written and verbal communication skills (English required; Hebrew advantageous).

Responsibilities

• Act as the single dedicated point of contact for senior customer stakeholders across all Vertiv deliverables.
• Own end-to-end accountability for all Israel-based deployments and programmes.
• Represent Vertiv across all customer engagement forums, governance reviews, and executive briefings.
• Build and maintain trusted senior-level relationships with customer leadership — becoming the recognised face of Vertiv delivery.
• Deputise for EMEA leadership where requested to oversee and resolve deployment issues.
• Drive a culture of accountability and ownership across all internal teams engaged on the account.
• Coordinate across all Vertiv Business Units to ensure aligned delivery per the governance model.
• Lead internal alignment meetings ensuring all BUs deliver against commitments and timelines.
• Implement and maintain the governance framework including RCA, 8D, KPI tracking, and CAPA verification.
• Drive Quality Governance adherence and systemic process compliance across BU recovery ownership.
• Manage cross-functional resource planning, prioritisation, and de-confliction across regions.
• Collaborate with regional delivery teams to optimise coverage and share best practices.

Skills

Program/Contract management

Stakeholder management

Governance

Communication (English)

Travel readiness

Education

HND or higher in mechanical or electrical engineering

Job description

Vertiv is seeking a Program Manager for Strategic Account in Israel, operating as the single point of contact for all Vertiv deliverables. The role requires coordinating across BUs, governing delivery, and driving proactive issue resolution to ensure successful deployments and lifecycle handover.

The candidate will bridge internal units and customer governance, owning end-to-end accountability for Israel deployments, with frequent travel within the EMEA region and to Israel.