Strategic Account Program Lead (Israel/EMEA)

Vertiv Group; Dubai; Hybrid; AED 441,000 - 551,000; Full time

Job summary

Vertiv is seeking a Program Manager Strategic Account Israel who acts as the single point of contact for all Vertiv deliverables, bridging internal and external governance to ensure seamless delivery from implementation through commissioning and lifecycle handover.

The role operates under a hypercare principle, coordinating across regions and BUs to keep commitments, drive proactive issue resolution, and maintain clear communication with executive stakeholders.

Qualifications

• Relevant technical qualification (HND minimum) in mechanical or electrical engineering field.
• Minimum 5 years of program/contract management experience in a complex delivery environment.
• Project Management certification (Prince2 PMP or equivalent) preferred.
• Experience in critical infrastructure data centre or power solutions industry.
• Proven track record as a dedicated single point of contact for major/strategic accounts.
• Demonstrated ability to manage and influence senior stakeholders without direct authority.
• Strong knowledge of governance frameworks and quality management methodologies.
• Excellent written and verbal communication skills (English required; Hebrew advantageous).
• Strong organisational skills with the ability to manage multiple priorities concurrently.
• Self-motivated with the ability to operate autonomously with minimal supervision.
• Valid driving license.
• Willingness to travel within EMEA as required.

Responsibilities

• Act as the single dedicated point of contact for senior customer stakeholders across all Vertiv deliverables.
• Own end-to-end accountability for all Israel-based deployments and programmes.
• Represent Vertiv across all customer engagement forums governance reviews and executive briefings.
• Build and maintain trusted senior-level relationships with customer leadership - becoming the recognised face of Vertiv delivery.
• Deputise for EMEA leadership where requested to oversee and resolve deployment issues.
• Drive a culture of accountability and ownership across all internal teams engaged on the account.
• Coordinate across all Vertiv Business Units to ensure aligned delivery per the established governance model.
• Lead internal alignment meetings ensuring all BUs deliver against commitments and timelines.
• Implement and maintain the governance framework including RCA 8D problem-solving KPI tracking and CAPA verification.
• Drive Quality Governance adherence - ensuring BU recovery ownership while maintaining systemic process compliance.
• Manage cross-functional resource planning prioritisation and de-confliction across regions.
• Collaborate with regional delivery teams to optimise coverage share best practices and ensure consistency of service across geographies.

Skills

Program management

Stakeholder management

English communication

Autonomy

Driving license

Travel readiness

Education

HND in mechanical or electrical engineering

Tools

Prince2

PMP

Six Sigma

Lean certification

Job description

Vertiv is seeking a Program Manager Strategic Account Israel who acts as the single point of contact for all Vertiv deliverables, bridging internal and external governance to ensure seamless delivery from implementation through commissioning and lifecycle handover.

The role operates under a hypercare principle, coordinating across regions and BUs to keep commitments, drive proactive issue resolution, and maintain clear communication with executive stakeholders.