Proactive Customer Success Manager | Onboarding & Adoption

S&P Global; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

S&P Global is seeking a proactive Customer Success/Account Manager to join our team in the UAE. You will onboard customers, deliver tailored trainings, and build strong relationships with stakeholders to drive product adoption and satisfaction.

You will monitor usage data, offer strategic recommendations, and collaborate across functions to create a superior customer experience. Travel to meet clients is required.

Qualifications

• Fluent in Russian and English with strong written and verbal communication.
• Any other European languages is a plus.
• Typically 3+ years in customer success or account management.
• Proficiency with Gainsight or Salesforce is advantageous.
• Ability to travel to meet clients.
• Industry knowledge in energy, commodities, or finance is a plus.
• Proven ability to manage multiple accounts and projects.

Responsibilities

• Engage proactively with customers to understand their needs and maximize value.
• Onboard customers and conduct remote and in-person trainings tailored to workflows.
• Develop relationships with key stakeholders to drive adoption and satisfaction.
• Monitor customer data to identify opportunities for engagement and value.
• Serve as a trusted advisor with insights to improve experience and success.
• Be the voice of the customer to enhance their experience.
• Collaborate across functions to deliver a seamless customer experience.
• Provide proactive support and address challenges before they escalate.
• Continually learn about industry trends and product developments; log engagements in Gainsight.

Skills

Customer success

Account management

Communication skills

Travel to meet clients

Gainsight

Salesforce

Tools

Gainsight

Salesforce

Job description

S&P Global is seeking a proactive Customer Success/Account Manager to join our team in the UAE. You will onboard customers, deliver tailored trainings, and build strong relationships with stakeholders to drive product adoption and satisfaction.

You will monitor usage data, offer strategic recommendations, and collaborate across functions to create a superior customer experience. Travel to meet clients is required.