Sales Executive - Modern Trade and Consumer Goods

GMG Gulf; Dubai; Sur place; AED 60 000 - 90 000; Plein temps

Résumé du poste

GMG Gulf in Dubai, United Arab Emirates, is seeking a Sales Executive to manage Modern Trade accounts within its Everyday Goods division. The role focuses on achieving sales targets, building customer relationships, and driving growth across consumer goods portfolios.

The executive will coordinate promotions, process orders via the CRM, and collaborate with logistics to ensure timely deliveries. Reporting to the Sales Supervisor, you will visit clients, promote GMG's products, monitor

Description du poste

Sales Executive - Modern Trade and Consumer Goods Job Snapshot - Role: Sales Executive - Modern Trade - Location: Dubai, United Arab Emirates - Industry: Consumer Goods - Function: Account Management-Commissioned - Experience: Not specified - Job Type: Full Time - Work Arrangement: On-site

GMG is seeking a Sales Executive to join its Everyday Goods division in Dubai, United Arab Emirates. The role focuses on managing modern trade accounts, achieving sales targets, developing customer relationships, and identifying opportunities for business growth within the consumer goods sector. Reporting to the Sales Supervisor, the Sales Executive will manage a portfolio of assigned house accounts, conduct regular client visits, promote GMG 's products, and provide sales support to customers. The position involves coordinating promotional activities, monitoring sales performance, processing customer orders through the CRM system, and working closely with logistics teams to ensure timely product deliveries. The successful candidate will contribute to customer satisfaction and account development by understanding client requirements, resolving sales-related issues, and providing accurate product information.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Consumer Goods
• Function: Account Management-Commissioned
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

Modern Trade Account Management

• Manage a portfolio of assigned modern trade accounts within GMG 's Everyday Goods division.
• Maintain strong professional relationships with existing clients.
• Conduct regular customer visits to support account development and sales activities.
• Understand client requirements and provide relevant product information.
• Support customers throughout the ordering and sales process.
• Maintain effective communication with assigned house accounts.
• Identify opportunities to strengthen customer relationships and increase account performance.

Sales Target Achievement and Business Growth

• Work towards achieving assigned sales targets.
• Identify new business opportunities within existing and potential customer accounts.
• Promote GMG 's consumer goods portfolio to modern trade customers.
• Develop sales opportunities through regular client engagement.
• Monitor account performance and identify opportunities for increased sales.
• Adjust sales activities based on customer demand and market conditions.
• Contribute to the division 's sales growth and business expansion objectives.

Client Visits and Product Promotion

• Visit clients regularly to maintain business relationships.
• Present relevant product information and explain available offerings.
• Respond to customer inquiries regarding products and orders.
• Assist clients with product selection and order placement.
• Communicate promotional activities and relevant product updates.
• Gather customer feedback during account visits.
• Maintain professional and service-oriented interactions with clients.

Sales Performance Monitoring

• Track sales performance against assigned targets.
• Monitor customer purchasing trends and account activity.
• Analyze relevant sales metrics to identify performance patterns.
• Identify potential gaps in sales performance.
• Adjust account management activities to support target achievement.
• Share sales updates and relevant findings with the Sales Supervisor.
• Support informed sales planning through accurate performance information.

Marketing and Promotional Coordination

• Collaborate with the marketing team to implement sales promotions.
• Communicate relevant promotional offers to assigned customers.
• Support promotional activities designed to increase product awareness and sales.
• Coordinate with internal teams to address specific customer requirements.
• Contribute to the development of tailored solutions for client accounts.
• Gather customer responses to promotional activities.
• Share market feedback to support future sales and marketing initiatives.

CRM and Sales Order Management

• Process customer orders accurately through the CRM system.
• Maintain updated customer account and order information.
• Record relevant sales activities and customer interactions.
• Verify order details before coordinating fulfilment.
• Monitor order progress and follow up on outstanding requirements.
• Support accurate documentation of customer sales transactions.
• Maintain organized account information for sales tracking and reporting.

Logistics and Delivery Coordination

• Coordinate with the logistics team to support timely order deliveries.
• Communicate customer delivery requirements to relevant personnel.
• Monitor order fulfilment and delivery-related updates.
• Follow up on delivery concerns affecting assigned customers.
• Coordinate with internal departments to resolve order-related issues.
• Keep customers informed about relevant order and delivery developments.
• Support efficient communication between sales and logistics operations.

Customer Service and Issue Resolution

• Respond to customer inquiries and sales-related concerns.
• Identify client issues and coordinate appropriate solutions.
• Work with internal teams to resolve order, product, or delivery concerns.
• Maintain professional communication throughout issue resolution.
• Follow up with clients to confirm that concerns have been addressed.
• Support positive customer experiences and long-term account relationships.
• Promote customer satisfaction and loyalty through responsive service.

Market Intelligence and Customer Feedback

• Gather information about market trends and customer preferences.
• Monitor relevant changes in customer purchasing behaviour.
• Identify potential business opportunities through client feedback.
• Share market insights with the Sales Supervisor.
• Communicate customer suggestions and product-related feedback.
• Support sales planning and product development discussions through market observations.
• Maintain awareness of developments affecting the consumer goods market.

Product Knowledge and Professional Development

• Participate in regular product and sales training sessions.
• Maintain updated knowledge of GMG 's product offerings.
• Stay informed about relevant market trends.
• Apply product knowledge during customer visits and sales discussions.
• Improve understanding of customer requirements and sales opportunities.
• Use training and market information to strengthen customer support.
• Maintain professional standards in account management and sales activities.

Required Qualifications and Experience

Education

• The employer has not specified a minimum academic qualification.

Professional Experience

• The employer has not specified a minimum number of years of professional experience.
• The role involves managing modern trade accounts and supporting consumer goods sales.
• Responsibilities require customer relationship management, sales target monitoring, and account development.
• Familiarity with CRM-based order processing is relevant to the position.
• The role requires coordination with marketing, logistics, and internal business teams.

Required Skills and Professional Competencies

Sales and Account Management

• Modern trade account management.
• Business-to-business customer relationship management.
• Sales target monitoring and achievement.
• Customer account development.
• New business opportunity identification.
• Product promotion and client engagement.
• Sales performance analysis.
• Customer purchasing trend monitoring.
• Sales planning and account coordination.

CRM and Order Processing

• Customer relationship management systems.
• Accurate sales order processing.
• Customer account record maintenance.
• Sales activity tracking.
• Order fulfilment coordination.
• Customer communication and follow-up.
• Sales information management.

Customer Service and Communication

• Strong customer relationship-building abilities.
• Effective verbal and written communication.
• Professional client engagement and product presentation.
• Customer inquiry handling.
• Problem-solving and issue resolution.
• Ability to understand customer requirements.
• Effective coordination with internal departments.
• Commitment to customer satisfaction and account retention.

Organizational and Analytical Skills

• Ability to manage multiple customer accounts.
• Strong organizational and follow-up skills.
• Attention to detail in order processing and customer records.
• Ability to monitor sales metrics and identify trends.
• Proactive approach to identifying sales opportunities.
• Effective coordination with marketing and logistics teams.
• Ability to adapt sales activities to changing customer requirements.
• Commitment to achieving assigned sales objectives.

Employee Development

GMG provides opportunities for employees to strengthen their product knowledge and sales capabilities through regular training activities. The Sales Executive will have opportunities to develop expertise in modern trade account management, consumer goods sales, customer relationship management, sales performance analysis, and cross-functional business coordination.

About GMG

GMG is a global well-being company engaged in the retail, distribution, and manufacturing of international and home-grown brands across sports, everyday goods, health and beauty, properties, and logistics. Under the ownership and management of the Baker family for more than 45 years, GMG has developed partnerships with internationally recognized brands in the well-being sector. The company operates across the Middle East, North Africa, and Asia, introducing more than 120 brands across 12 countries. Its portfolio includes home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, and Klassic, alongside international brands including Nike, Columbia, Converse, Timberland, Vans, Mama Sita 's, and McCain. Through its Everyday Goods division, GMG supports consumer markets with a portfolio of products and brands while focusing on customer relationships, business development, and service quality.