Spare Parts Customer Care Specialist

TVH; Sharjah; On-site; AED 78,000 - 123,000; Full time

Job summary

TVH is looking to strengthen its Customer Care team in Sharjah. As a Customer Care Advisor, you will be the first point of contact for customers, handling offers, invoices, back orders, questions, and complaints.

You will work cross-functionally with other TVH departments to ensure high customer satisfaction. You should have 2–3 years in a customer-focused role, with parts sales experience or relevant technical knowledge in material handling, industrial vehicles, or construction and agricultural

Qualifications

• 2–3 years experience in a customer oriented role.
• Parts sales experience or relevant technical knowledge (material handling, industrial vehicles, construction and agricultural equipment).
• Fluent in English; Arabic knowledge is a strong plus.
• Strong customer-oriented thinking and acting.
• Good commercial skills.
• Solution driven with good organizational skills and ability to set priorities.
• Team player.

Responsibilities

• Serve as the primary contact for customers on offers, back orders, invoices, questions, and complaints.
• Identify and communicate customer challenges; act in a solution-driven way.
• Collaborate with TVH departments to achieve high levels of customer satisfaction.
• Signal and report bottlenecks in assigned processes.
• Register and manage client information and complaints in the relevant systems to maintain status visibility.

Skills

Customer service

English fluency

Arabic language

Parts sales experience

Communication skills

Team player

Organizational skills

Problem solving

Job description

TVH is looking to strengthen its Customer Care team in Sharjah. As a Customer Care Advisor, you will be the first point of contact for customers, handling offers, invoices, back orders, questions, and complaints.

You will work cross-functionally with other TVH departments to ensure high customer satisfaction. You should have 2–3 years in a customer-focused role, with parts sales experience or relevant technical knowledge in material handling, industrial vehicles, or construction and agricultural