Hybrid Customer Care Advisor (Arabic & English)

TVH Group

Sharjah

Hybrid

AED 60,000 - 80,000

Full time

14 days+

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Job summary

TVH Group is seeking a Customer Care Advisor in Sharjah to be the first point of contact for customers and handle offers, back orders, invoices, and complaints. You will identify challenges, collaborate with internal teams, and drive solutions while ensuring accurate client data in the systems.

The role requires 2–3 years in customer-facing work, experience in parts sales or relevant technical knowledge, and fluency in English and Arabic.

Qualifications

2–3 years of experience in a customer-oriented role.
Parts sales experience and/or relevant technical knowledge.
Fluent in English and Arabic.
Strong customer-oriented thinking and acting skills.
Good organizational skills and ability to set priorities.
Team player.

Responsibilities

You are the primary contact for customers for all current affairs: offers, back orders, questions about invoices, complaints.
You observe customer challenges and are solution driven.
You collaborate and communicate constructively with all departments within TVH and stimulate colleagues from other departments to work together on a high customer satisfaction.
You signal and report bottlenecks within the assigned processes.
You register and administrate client information, documentation, complaints and signals in the relevant systems in order to have an accurate and complete insight in status of clients.