Spa Receptionist: Welcoming Guests, Bookings & Info

Fairmont Hotels & Resorts; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Fairmont Dubai is seeking a Spa Attendant to greet guests and deliver warm, attentive service in the hotel spa. You will provide information on treatments, assist with reservations, and ensure accurate details are conveyed to guests.

Reporting to the Spa Manager, you will uphold health and safety, maintain inventory, assist with retail products, and handle cash with care while delivering exceptional guest experiences. Fluency in English is required; additional languages are a plus.

Qualifications

• Outstanding Guest service skills and professional presentation.
• Guest-oriented with vibrant personality and enthusiasm to assist guests.
• Proficient in English (verbal and written); second/third language is an asset.

Responsibilities

• Welcome guests to the spa with warmth and courtesy.
• Provide information and literature about facilities and services in person and by phone.
• Make reservations for spa treatments and personal training sessions.
• Ensure accurate guest information and smooth service delivery for each reservation.
• Control entry to spa areas and adhere to access policies.
• Adhere to cash-handling policies and maintain proper credit procedures.
• Maintain inventory of spa supplies and retail products.
• Provide spa tours when needed and assist with retail recommendations.
• Follow Occupational Health and Safety regulations and report suspicious activity.
• Uphold Fairmont’s Code of Ethics.

Skills

Guest services

Communication

Multitasking

Cash handling

English proficiency

Tools

Fidelio PMS

SpaSoft

Micros

MS Office

Windows

Job description

Fairmont Dubai is seeking a Spa Attendant to greet guests and deliver warm, attentive service in the hotel spa. You will provide information on treatments, assist with reservations, and ensure accurate details are conveyed to guests.

Reporting to the Spa Manager, you will uphold health and safety, maintain inventory, assist with retail products, and handle cash with care while delivering exceptional guest experiences. Fluency in English is required; additional languages are a plus.