Spa Receptionist

Fairmont Hotels & Resorts; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Fairmont Dubai is seeking a Spa Attendant to greet guests and deliver warm, attentive service in the hotel spa. You will provide information on treatments, assist with reservations, and ensure accurate details are conveyed to guests.

Reporting to the Spa Manager, you will uphold health and safety, maintain inventory, assist with retail products, and handle cash with care while delivering exceptional guest experiences. Fluency in English is required; additional languages are a plus.

Qualifications

• Outstanding Guest service skills and professional presentation.
• Guest-oriented with vibrant personality and enthusiasm to assist guests.
• Proficient in English (verbal and written); second/third language is an asset.

Responsibilities

• Welcome guests to the spa with warmth and courtesy.
• Provide information and literature about facilities and services in person and by phone.
• Make reservations for spa treatments and personal training sessions.
• Ensure accurate guest information and smooth service delivery for each reservation.
• Control entry to spa areas and adhere to access policies.
• Adhere to cash-handling policies and maintain proper credit procedures.
• Maintain inventory of spa supplies and retail products.
• Provide spa tours when needed and assist with retail recommendations.
• Follow Occupational Health and Safety regulations and report suspicious activity.
• Uphold Fairmont’s Code of Ethics.

Skills

Guest services

Communication

Multitasking

Cash handling

English proficiency

Tools

Fidelio PMS

SpaSoft

Micros

MS Office

Windows

Job description

Job Description:

Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. At Fairmont, we want to bring out your highest potential.

Job Description

At Fairmont Hotel Dubai, your primary responsibility is to provide the Guest with a warm and inviting welcome into the spa. They will provide efficient and courteous services to Guests and Members at all times, and have thorough knowledge and details of all Spa treatments and retail products. Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following:

• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning Guests
• Provide information and literature about the facilities and services in person and via telephone
• Possess knowledge about all aspect of the treatments and the facility to ensure Guests are provided with accurate information, and inquiries are responded to with complete details
• Make reservation for spa treatments and personal training sessions
• Ensure that attention to details is accurately maintained with each Guest reservation and all Guest requirements or issues are clearly stated to ensure smooth service delivery
• Control entry into all areas of facility by restricting all unauthorized individuals
• Thoroughly understand and adheres to proper credit, and cash-handling policies and procedures
• Maintain inventory of supplies and retails products
• Provide Spa tours, when needed
• Follows Occupational Health and Safety regulations
• Report suspicious people, behavior, and vehicles to Hotels Security
• Ensure adherence to Fairmont’s Code of Ethics

Qualifications

• Must possess outstanding Guest service skills, professional presentation and sophisticated verbal and written communication skills
• Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in English language (verbal and written) with a second or third language as an asset
• Must be able to handle a multitude of tasks in an intense, ever changing environment
• Minimum of one-year experience in spa industry or hospitality
• Must have the ability to handle cash effectively and accurately with basic accounting
• Computer literacy in Windows, MS Office Suite, Fidelio PMS system, SpaSoft, and Micros is recommended

Additional Information

What is in it for You

• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Join our team and enjoy a range of exclusive colleague perks, including discounted rates in Accor worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect

We value the needs, ideas and individuality of others.We treat everyone with fairness and dignity.

Excellence

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging

We celebrate our differences.We support each other and we always stand together.

Empowerment

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity

We build trust through mutual respect and being authentic.

Our Commitment to Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS