Executive Director, Luxury Wellness & Guest Experience

Atlantis; Dubai; On-site; AED 391,000 - 614,000; Full time

Benefits offered by this job

Medical insurance with dental

Annual home flights

Life insurance

Dining privileges

Discounted stays

Job summary

Atlantis The Palm in Dubai seeks a Director of Wellness to lead AWAKEN operations, directing strategy, guest experience, and financial performance across spa, fitness, beauty, retail, and wellness programming.

The role requires senior leadership experience in luxury wellness, a strong track record in revenue growth, and the ability to manage a large multidisciplinary team within a premier hospitality environment.

Qualifications

• Senior leadership experience in luxury wellness, spa, hospitality, or resort operations.
• Track record of increasing revenue and profitability in luxury settings.
• Strong commercial understanding of budgets, forecasts, and pricing.
• Excellent communication and stakeholder-management skills.

Responsibilities

• Set strategic direction for the wellness division and AWAKEN operations.
• Oversee spa, fitness, beauty, retail, membership, and wellness-experience operations.
• Translate brand vision into clear operational and commercial priorities.
• Maintain luxury standards across the guest wellness journey.
• Monitor guest feedback and implement improvements to satisfaction.
• Develop distinctive wellness concepts and personalized experiences.
• Drive revenue across treatments, memberships, products, and services.
• Lead budgeting, forecasting, and profitability analysis.
• Collaborate with Revenue, Marketing, Sales, Finance, HR and Operations.

Skills

Wellness strategy

Spa operations

Fitness operations

Beauty services

Wellness programming

Membership management

Wellness retail

Luxury guest experience

Revenue growth

Revenue optimization

Pricing strategy

Budgeting

Forecasting

Financial planning

Profitability management

Market-trend analysis

Longevity concepts

Experience development

Strategic partnerships

Multidisciplinary leadership

Succession planning

Team development

Stakeholder management

Regulatory compliance

Health and safety

Job description

Atlantis The Palm in Dubai seeks a Director of Wellness to lead AWAKEN operations, directing strategy, guest experience, and financial performance across spa, fitness, beauty, retail, and wellness programming.

The role requires senior leadership experience in luxury wellness, a strong track record in revenue growth, and the ability to manage a large multidisciplinary team within a premier hospitality environment.