Spa Director: Luxury Wellness & Guest Experience

Accor; Dubai; On-site; AED 335,000 - 502,000; Full time

Job summary

Accor is seeking an experienced Spa Operations Manager to lead all daily functions of a luxury spa, ensuring outstanding guest experiences and commercial success. You will manage staffing, inventory, and maintenance while aligning with brand standards and safety regulations.

You will drive guest satisfaction through training, promote advanced wellness services, and collaborate with marketing to develop compelling promotions.

Qualifications

• Bachelor's degree in Hospitality Management or related field
• Minimum 3 years in a leadership role within spa management
• Strong understanding of spa operations including treatment protocols, guest services, and retail
• Excellent leadership and people management skills with ability to motivate and develop a diverse team
• Outstanding organizational and time management skills with ability to handle multiple priorities and deadlines
• Strong business acumen with ability to analyze financial data, develop budgets, and drive revenue growth
• Excellent interpersonal and communication skills with ability to build rapport with guests and team members
• Up-to-date knowledge of industry trends, best practices, and regulations related to spa operations

Responsibilities

• Manage daily spa operations including staffing, scheduling, inventory, and maintenance.
• Ensure exceptional guest experience and address feedback promptly and effectively.
• Recruit, train, and supervise spa professionals including therapists and receptionists.
• Develop and implement revenue management strategies, pricing, promotions, and packages.
• Prepare regular financial and marketing reports for hotel and corporate spa leadership.
• Maintain compliance with health, safety, and sanitation standards and industry regulations.

Skills

Spa operations

Team leadership

Budget management

Guest services excellence

Strategic planning

Customer experience

Financial analysis

Quality & compliance

Education

Bachelor's degree in Hospitality Management

Job description

Accor is seeking an experienced Spa Operations Manager to lead all daily functions of a luxury spa, ensuring outstanding guest experiences and commercial success. You will manage staffing, inventory, and maintenance while aligning with brand standards and safety regulations.

You will drive guest satisfaction through training, promote advanced wellness services, and collaborate with marketing to develop compelling promotions.