Spa Front Desk Supervisor — Forbes Five Star Service

Wynn Al Marjan Island; Ras Al Khaimah; Presencial; AED 60.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare package

Leave policy

Incentive programs

Descripción de la vacante

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Supervisor – Receptionist to lead daily spa front desk operations, handle check-ins, reservations, and payments, and ensure Forbes Five Star standards are met.

You will train receptionists, monitor performance, and coordinate with therapists and marketing for promotions while maintaining a calm, welcoming reception reflecting the brand. Flexibility for weekends and varied shifts is required.

Formación

• 2–3 years in spa/hospitality front desk operations.
• 1 year in a supervisory role or higher.
• Strong leadership and communication skills.
• Experience with Forbes Travel Guide standards is a plus.
• Professional appearance and demeanor.

Responsabilidades

• Supervise daily front desk operations including guest check-in/out, appointment scheduling, and payment processing.
• Coordinate with Managers and teams regarding reservations, maintenance, and service issues.
• Ensure Forbes Five Star standards are met.
• Prepare therapists’ commission reports.
• Lead and train receptionists to deliver exceptional guest service and spa standards.
• Monitor team performance and provide coaching and feedback.
• Maintain a welcoming reception area reflecting the spa’s ambiance.
• Manage spa booking systems and coordinate with therapists and attendants to optimize scheduling.
• Promote spa services, packages, and retail products to guests.
• Support marketing initiatives and seasonal promotions.
• Track and report guest feedback and sales performance.

Conocimientos

Leadership

Organizational skills

Communication skills

Spa booking software

Microsoft Office Suite

Herramientas

Spa booking software

Microsoft Office

Descripción del empleo

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Supervisor – Receptionist to lead daily spa front desk operations, handle check-ins, reservations, and payments, and ensure Forbes Five Star standards are met.

You will train receptionists, monitor performance, and coordinate with therapists and marketing for promotions while maintaining a calm, welcoming reception reflecting the brand. Flexibility for weekends and varied shifts is required.