Spa Front Desk Ambassador — Forbes Five-Star Service

Wynn Al Marjan Island; Dubai; Sur place; AED 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Healthcare package

Leave policy

Incentive programs

Résumé du poste

Wynn Al Marjan Island is seeking a Receptionist - Spa Operations to join our Spa Operations team in the UAE. You will warmly greet guests, manage reservations, provide service information, and ensure a Forbes Five Star standard in all guest interactions.

Ideal candidates will have spa or hospitality customer service experience, strong communication skills, and the ability to work flexible hours including weekends and holidays. Healthcare and leave benefits apply.

Qualifications

• Experience in receptionist or customer service roles, preferably in spa/hospitality.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.

Responsabilités

• Greet guests warmly and professionally upon arrival.
• Manage spa reservations, cancellations, and confirmations using spa management software.
• Provide accurate information about spa services, packages, promotions, and retail products.
• Handle guest inquiries and resolve concerns promptly and courteously.
• Process payments and maintain accurate billing records.
• Maintain daily appointment schedules and coordinate with therapists and attendants.
• Monitor inventory of front desk supplies and retail products.
• Assist with opening and closing procedures of the spa reception area.
• Ensure Forbes Five Star standards are delivered in guest interactions.
• Keep reception area clean, organized, and inviting at all times.
• Promote spa services and retail products to guests.
• Support marketing initiatives and seasonal promotions.
• Track and report on guest feedback and sales performance.

Connaissances

Communication

Interpersonal skills

Organizational skills

Multitasking

Outils

Spa booking systems

Microsoft Office

Description du poste

Wynn Al Marjan Island is seeking a Receptionist - Spa Operations to join our Spa Operations team in the UAE. You will warmly greet guests, manage reservations, provide service information, and ensure a Forbes Five Star standard in all guest interactions.

Ideal candidates will have spa or hospitality customer service experience, strong communication skills, and the ability to work flexible hours including weekends and holidays. Healthcare and leave benefits apply.