Spa Front Desk Supervisor - Forbes Five-Star Ops

Wynn Al Marjan Island; Dubai; Sur place; AED 216 000 - 300 000; Plein temps

Avantages offerts par ce poste

Salary in AED

Healthcare package

Leave policy

Incentives

Résumé du poste

Wynn Al Marjan Island in the UAE is seeking a Supervisor - Receptionist to lead daily front desk operations at the spa, oversee guest check-in/out, bookings, payments, and ensure Forbes Five Star standards are met.

In this role, you will train receptionists, coordinate with therapists and managers, manage booking systems, and promote spa services and retail products while maintaining a calm, luxurious reception area.

Qualifications

• 2–3 years spa or hospitality front desk experience with at least 1 year in supervision.
• Strong leadership, organizational, and communication skills.
• Proficiency in spa booking software and Microsoft Office Suite.
• Professional appearance and demeanor.
• Ability to multitask and stay calm under pressure.
• Weekend and holiday shifts required.
• Experience with Forbes Travel Guide standards preferred.

Responsabilités

• Supervise daily front desk operations including guest check-in/out, appointment scheduling, and payment processing.
• Coordinate with the Manager, Lead Therapists, Salon Manager and Fitness team regarding reservations, maintenance and customer service issues.
• Ensure qualitative Forbes Five Star standards are met.
• Prepare Therapists’ commission reports.
• Lead and train receptionists to deliver exceptional guest service and maintain spa standards.
• Monitor team performance and provide coaching and feedback.
• Ensure all guests are welcomed warmly and professionally.
• Handle guest inquiries, concerns, and special requests with discretion and efficiency.
• Maintain a calm and inviting reception area that reflects the spa’s ambiance and brand.
• Manage spa booking systems and coordinate with therapists and attendants to optimize scheduling.
• Monitor inventory of front desk supplies and retail products.
• Assist with reporting, documentation, and daily reconciliation of transactions.
• Promote spa services, packages, and retail products to guests.
• Support marketing initiatives and seasonal promotions.
• Track and report on guest feedback and sales performance.

Connaissances

Leadership

Organization

Communication

Spa booking software

MS Office

Outils

Spa booking software

Microsoft Office

Description du poste

Wynn Al Marjan Island in the UAE is seeking a Supervisor - Receptionist to lead daily front desk operations at the spa, oversee guest check-in/out, bookings, payments, and ensure Forbes Five Star standards are met.

In this role, you will train receptionists, coordinate with therapists and managers, manage booking systems, and promote spa services and retail products while maintaining a calm, luxurious reception area.