Guest Attendant Supervisor - Spa Operations

Wynn Al Marjan Island; Dubai; Sur place; AED 60 000 - 120 000; Plein temps

Avantages offerts par ce poste

Healthcare package

Excellent leave policy

Incentive programs

Other employee benefits

Résumé du poste

Wynn Al Marjan Island seeks a Supervisor – Guest Attendant to join the Spa Operations team. You will supervise guest attendants, set service standards, and ensure a seamless and luxurious guest experience across spa areas.

Lead and train staff, maintain hygiene and safety, and coordinate with reception and management to deliver Forbes Five Star-quality service. This role requires flexibility and a strong hospitality mindset at a premier UAE resort.

Qualifications

• 2–3 years of experience in spa or hospitality operations, with at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and commitment to cleanliness and guest comfort.
• Professional appearance and demeanor.
• Ability to work flexible hours including weekends and holidays.
• Knowledge of spa services and wellness practices is an advantage.
• Prior experience and training with Forbes Travel Guide standards (advantage).

Responsabilités

• Supervise and schedule guest attendants to ensure coverage and smooth daily operations.
• Provide training and guidance on spa service standards, hygiene protocols, and guest interaction.
• Monitor team performance and provide feedback for improvement.
• Ensure guests are welcomed, escorted, and assisted with professionalism and discretion.
• Respond promptly to guest inquiries, requests, and concerns.
• Maintain a calm, respectful environment for all guests.
• Oversee cleanliness of spa areas and treatment spaces.
• Ensure consistent availability of guest amenities such as towels and robes.
• Coordinate with spa reception, therapists, and management for efficient guest flow.
• Report maintenance and inventory needs to the Spa Manager.
• Assist in spa promotions, events, and service enhancements.

Connaissances

Leadership

Team Management

Communication

Attention to detail

Professional appearance

Flexibility

Forbes Travel Guide

Spa services knowledge

Description du poste

Job Description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Supervisor – Guest Attendant to join the resort’s Spa Operations team.

Responsibilities

• Supervise and schedule guest attendants to ensure adequate coverage and smooth daily operations.
• Provide training and guidance on spa service standards, hygiene protocols, and guest interaction.
• Monitor team performance and provide feedback to support continuous improvement.
• Ensure guests are welcomed, escorted, and assisted with professionalism and discretion.
• Respond promptly to guest inquiries, requests, and concerns, ensuring a seamless and relaxing experience.
• Maintain a calm, respectful, and supportive environment for all guests.
• Oversee cleanliness and readiness of spa areas including locker rooms, wet zones, relaxation lounges, and treatment preparation areas.
• Ensure consistent availability and presentation of guest amenities such as towels, robes, slippers, and refreshments.
• Ensure qualitative Forbes Five Star standards are delivered.
• Conduct regular inspections to uphold hygiene, safety, and presentation standards.
• Coordinate with spa reception, therapists, and management to ensure efficient guest flow and service delivery.
• Report maintenance issues, inventory needs, and operational challenges to the Spa Manager.
• Assist in implementing spa promotions, events, and service enhancements.

About You

• Minimum 2–3 years of experience in spa or hospitality operations, with at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and commitment to cleanliness and guest comfort.
• Professional appearance and demeanor.
• Ability to work flexible hours including weekends and holidays.
• Knowledge of spa services and wellness practices is an advantage.
• Prior experience and training with Forbes Travel Guide standards.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.