Supervisor Receptionist - Spa Operations

Wynn Al Marjan Island; Dubai; On-site; AED 216,000 - 300,000; Full time

Benefits offered by this job

Salary in AED

Healthcare package

Leave policy

Incentives

Job summary

Wynn Al Marjan Island in the UAE is seeking a Supervisor - Receptionist to lead daily front desk operations at the spa, oversee guest check-in/out, bookings, payments, and ensure Forbes Five Star standards are met.

In this role, you will train receptionists, coordinate with therapists and managers, manage booking systems, and promote spa services and retail products while maintaining a calm, luxurious reception area.

Qualifications

• 2–3 years spa or hospitality front desk experience with at least 1 year in supervision.
• Strong leadership, organizational, and communication skills.
• Proficiency in spa booking software and Microsoft Office Suite.
• Professional appearance and demeanor.
• Ability to multitask and stay calm under pressure.
• Weekend and holiday shifts required.
• Experience with Forbes Travel Guide standards preferred.

Responsibilities

• Supervise daily front desk operations including guest check-in/out, appointment scheduling, and payment processing.
• Coordinate with the Manager, Lead Therapists, Salon Manager and Fitness team regarding reservations, maintenance and customer service issues.
• Ensure qualitative Forbes Five Star standards are met.
• Prepare Therapists’ commission reports.
• Lead and train receptionists to deliver exceptional guest service and maintain spa standards.
• Monitor team performance and provide coaching and feedback.
• Ensure all guests are welcomed warmly and professionally.
• Handle guest inquiries, concerns, and special requests with discretion and efficiency.
• Maintain a calm and inviting reception area that reflects the spa’s ambiance and brand.
• Manage spa booking systems and coordinate with therapists and attendants to optimize scheduling.
• Monitor inventory of front desk supplies and retail products.
• Assist with reporting, documentation, and daily reconciliation of transactions.
• Promote spa services, packages, and retail products to guests.
• Support marketing initiatives and seasonal promotions.
• Track and report on guest feedback and sales performance.

Skills

Leadership

Organization

Communication

Spa booking software

MS Office

Tools

Spa booking software

Microsoft Office

Job description

Job Description:

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Supervisor - Receptionist to join the resort’s Spa Operations team.

Responsibilities

• Supervise daily front desk operations including guest check-in/out, appointment scheduling, and payment processing.
• Coordinate with the Manager, Lead Therapists, Salon Manager and Fitness team regarding reservations, maintenance and customer service issues.
• Ensure qualitative Forbes Five Star standards are met.
• Prepare Therapists’ commission reports.
• Lead and train receptionists to deliver exceptional guest service and maintain spa standards.
• Monitor team performance and provide coaching and feedback.
• Ensure all guests are welcomed warmly and professionally.
• Handle guest inquiries, concerns, and special requests with discretion and efficiency.
• Maintain a calm and inviting reception area that reflects the spa’s ambiance and brand.
• Manage spa booking systems and coordinate with therapists and attendants to optimize scheduling.
• Ensure qualitative Forbes Five Star standards are met.
• Monitor inventory of front desk supplies and retail products.
• Assist with reporting, documentation, and daily reconciliation of transactions.
• Promote spa services, packages, and retail products to guests.
• Support marketing initiatives and seasonal promotions.
• Track and report on guest feedback and sales performance.

About You

• Minimum 2-3 years of experience in spa or hospitality front desk operations, with at least 1 year in a supervisory role.
• Strong leadership, organizational, and communication skills.
• Proficiency in spa booking software and Microsoft Office Suite.
• Professional appearance and demeanor.
• Ability to multitask and remain calm under pressure.
• Flexibility to work weekends, holidays, and varied shifts.
• Prior experience and training with Forbes Travel Guide standards.

About Wynn Al Marjan Island’s Benefits

• We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE.
• In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits .
• The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.