Spa Director: Lead Wellness & Guest Experience

Rixos Hotels Gulf; Abu Dhabi; On-site; AED 180,000 - 360,000; Full time

Job summary

Rixos Hotels Gulf is seeking an experienced Spa Manager to lead Abu Dhabi spa operations, inspire the team, and drive guest experience excellence. You will manage daily operations, strategize to grow revenue, and ensure brand standards across all spa activities.

The role requires strong leadership, financial acumen, and a passion for wellness in a multicultural hospitality setting. Join a dynamic team focused on superior service and scalable growth.

Qualifications

• Proven experience in spa or wellness facility management.
• Strong leadership and staff development capabilities.
• Demonstrated budget management, cost control and revenue optimization.

Responsibilities

• Oversee all spa operations and facilities for efficiency, safety and brand compliance.
• Lead, mentor and develop spa staff through performance management and development initiatives.
• Drive proactive strategic initiatives to market spa products and services and grow revenue and guest satisfaction.
• Conduct regular performance reviews of therapist schedules, room utilization and staff productivity.
• Maintain knowledge of competitors, pricing, and market positioning to inform decisions.
• Analyze market trends and global spa developments to adjust strategies for competitive advantage.
• Oversee monthly inventory checks and procurement to optimize costs without compromising quality.
• Ensure QA standards and audit compliance across spa areas and monitor progress against targets.
• Cultivate strong relationships with internal departments and external stakeholders to represent the spa and resort brand values.
• Maintain extensive knowledge of spa treatments and wellness services to provide guidance and recommendations.
• Carry out additional duties as assigned by management.

Skills

Leadership

Staff Development

Budget Management

Revenue Optimization

Analytical Thinking

Multicultural Communication

Customer Service Excellence

Time Management

Problem Solving

Presentation Skills

Tools

Spa Management Software

Microsoft Office

POS Systems

Job description

Rixos Hotels Gulf is seeking an experienced Spa Manager to lead Abu Dhabi spa operations, inspire the team, and drive guest experience excellence. You will manage daily operations, strategize to grow revenue, and ensure brand standards across all spa activities.

The role requires strong leadership, financial acumen, and a passion for wellness in a multicultural hospitality setting. Join a dynamic team focused on superior service and scalable growth.