Dubai Spa Manager: Lead Wellness, Team & Growth

ERC International Human Resources Consultancies; Dubai; On-site; AED 167,000 - 279,000; Full time

Job summary

ERC International Human Resources Consultancies is seeking an experienced Spa Manager to lead our luxurious spa operations in Dubai, UAE. This pivotal role focuses on crafting an unparalleled wellness experience, creating innovative treatments, and driving business growth.

You will lead a talented team, foster a culture of excellence, and promote continuous staff development while ensuring guest satisfaction and retention in a fast-paced luxury environment.

Qualifications

• Proven leadership of a diverse spa team.
• Strong customer service focus and guest experience orientation.
• Experience budgeting and revenue tracking to maximize profitability.
• Knowledge of current wellness trends and spa treatments.
• Excellent written and verbal communication.

Responsibilities

• Oversee daily spa operations to ensure a seamless guest experience from arrival to departure.
• Develop and implement spa treatment protocols aligning with wellness trends.
• Recruit, train, and mentor spa staff to build a high-performing team.
• Manage budgets and analyze revenue to optimize profitability.
• Collaborate with marketing to create promotional campaigns and partnerships.
• Ensure health and safety regulations are followed and staff are trained.
• Build relationships with clients and resolve concerns promptly to foster loyalty.
• Analyze market trends to identify opportunities for new services and offerings.
• Prepare reports on spa performance metrics for upper management.

Skills

Leadership

Customer service

Financial management

Spa knowledge

Communication

Market analysis

Organizational skills

Tools

Spa management software

Job description

ERC International Human Resources Consultancies is seeking an experienced Spa Manager to lead our luxurious spa operations in Dubai, UAE. This pivotal role focuses on crafting an unparalleled wellness experience, creating innovative treatments, and driving business growth.

You will lead a talented team, foster a culture of excellence, and promote continuous staff development while ensuring guest satisfaction and retention in a fast-paced luxury environment.