Spa Director: Elevate Guest Experience & Growth

Ennismore; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Job summary

Ennismore in Abu Dhabi, United Arab Emirates seeks an experienced Spa Manager to lead operations, staff, and strategic initiatives. You will guide guest experiences, maintain brand standards, and drive profitability within a dynamic hospitality setting.

The role emphasizes collaboration across departments, market awareness of competitors, and delivering exceptional wellness services to a diverse guest base.

Qualifications

• Proven experience in spa or wellness facility management.
• Strong interpersonal and communication skills.
• Leadership in staff recruitment, training, development, and performance management.
• Service-oriented with meticulous attention to detail.
• Excellent organizational and time management abilities.
• Financial acumen with budget management and revenue optimization.
• Analytical mindset to evaluate market trends and data.
• Problem-solving and initiative in dynamic environments.
• Multicultural awareness and collaboration with diverse teams.
• Proficiency in spa management software and MS Office.

Responsibilities

• Manage all spa operations and facilities for efficiency, safety, and brand guidelines.
• Lead, mentor, and develop spa staff through performance management and training.
• Implement strategic initiatives to market spa products and services and drive revenue.
• Review therapist schedules, room utilization, and staff productivity for yield.
• Monitor competitors and market positioning to inform decisions.
• Analyze trends in global spa markets to stay competitive.
• Oversee inventory checks, procurement, and cost control without compromising quality.
• Ensure quality assurance standards and audits across spa areas.
• Collaborate with internal/external partners to uphold brand values and service excellence.
• Maintain deep knowledge of treatments and wellness services and provide guidance.

Skills

Spa/wellness facility mgmt

Staff leadership

Strategic planning

Budget management

Guest experience

Market analysis

Vendor relations

Operational excellence

Multicultural teamwork

Communication

Job description

Ennismore in Abu Dhabi, United Arab Emirates seeks an experienced Spa Manager to lead operations, staff, and strategic initiatives. You will guide guest experiences, maintain brand standards, and drive profitability within a dynamic hospitality setting.

The role emphasizes collaboration across departments, market awareness of competitors, and delivering exceptional wellness services to a diverse guest base.