Solution Architect

Leadout Capital; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Salesforce is seeking a proactive Solution Architect to design and configure Salesforce-driven solutions for our Dubai-based projects. You will understand customer business requirements, create detailed solution designs, and scope end-to-end implementations across multi-cloud environments.

You will collaborate with clients and internal teams, produce prototypes and user stories, and guide the team through agile sprints, UAT, and Go-Live activities.

Qualifications

• 10+ years CRM experience and practical design ability.
• Ability to translate business needs into implementable Salesforce solutions.
• Proficient at documenting requirements with clear artifacts (diagrams, flowcharts).
• Strong written and visual communication supporting stakeholder alignment.
• Self-directed with the ability to drive multi-track work in a fast-moving project.

Responsibilities

• Participate in business process redesign and roadmap planning for multi-cloud implementations.
• Understand customer processes in detail and map to Salesforce architecture.
• Lead discussions with IT and business partners across organizations.
• Build client relationships and collaborate with internal and external teams.
• Create prototypes, proof of concepts, and mockups to elicit requirements.
• Document user stories and acceptance criteria for agile sprints.
• Support UAT and Go-Live activities including test planning and execution.
• Analyze data requirements and integration points with Salesforce objects or REST endpoints.
• Identify process improvements and opportunities for automation.
• Document workflows with charts, descriptions, and videos.

Skills

CRM experience

Business process redesign

Solution design

Requirements gathering

Written and visual communication

Self-directed

Project management

Data modeling

Systems analysis and design

Industry knowledge

Tools

Process modeling tools

Project management tools

Job description

Salesforce is looking to expand our team by hiring a hardworking and passionate Solution Architect.

Our Solution Architects play a key role in settling optimal use of the Salesforce product in the customer environment. We are seeking for Salesforce products with industry experts who are passionate about digital transformation and customer experience. Your responsibility is to understand the customer’s business requirements, design, and configure the desired solution along with an ability to scope the entire solution

YOUR IMPACT

• Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.
• Working closely with our customers to understand the current business processes at a detailed level.
• Participating in discussions with various levels of customer’s IT business partners.
• Developing strong client relationships by building trust, rapport, and positive working relationships with both internal and external collaborators and team members.
• Working with internal and customer stakeholders to create prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.
• Creating and owning user stories/business requirements documents as an outcome of the requirements gathering sessions, and detailing out the user stories in the agile sprints for the scrum team to work upon.
• As required, participating in the UAT and Go-Live process, including test planning, development of test scripts, testing logistics, test execution, and status reporting.
• Analyzing the data requirements, structures, and integration points of the process, and creating mapping to Salesforce objects or external REST endpoints.
• Identifying business process improvements and opportunities for automation.
• Documenting work using flow charts, written descriptions, screenshots, and videos.
• Applying knowledge, skills, and judgment to make decisions and resolve issues.
• Maintaining a target billable utilization aligned to the role.

REQUIRED QUALIFICATIONS

• +10 Years of CRM experience.
• Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective implementation designs.
• Excellent design skills, including the ability to critique visual elements and optimize user flows.
• Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.
• Self-directed, with the ability to break down a complex process, assign actions, and manage progress within a set timeline.
• Expertise in process modeling tools and standard methodologies.
• In-depth knowledge of key processes in industry-specific solutions.
• Project management tools and standard methodologies
• Data modeling
• Systems analysis and design.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).