Solution Architect

Tanqeeb; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Salesforce in the United Arab Emirates seeks a seasoned Solution Architect to design and configure Salesforce-based solutions for complex customer environments. You’ll understand business requirements, map processes, and create prototypes and user stories for agile delivery.

The role requires 10+ years CRM experience, strong design and documentation skills, and the ability to lead multi-stakeholder discussions across IT and business teams. An international mindset is a plus.

Qualifications

• 10+ years CRM experience with ability to translate business requirements into effective designs.
• Strong design skills and ability to optimize user flows and visuals.
• Excellent written and visual communication, documenting requirements with text/diagrams/videos.
• Self-directed with ability to break down complex processes and drive progress.
• Expertise in process modeling tools and standard methodologies.
• Deep knowledge of key processes in industry-specific solutions.
• Proficient with project management tools and methodologies.
• Data modeling capabilities and systems analysis and design.

Responsibilities

• Participate in business process redesign, roadmap planning, and multi-cloud touchpoints.
• Understand current business processes in detail and map them to Salesforce elements.
• Engage with IT and business partners to gather requirements and design solutions.
• Develop prototypes, proofs of concepts, and mockups for eliciting requirements.
• Create and own user stories and requirements, feeding agile sprints.
• Support UAT and Go-Live with test planning, scripts, and status reporting.
• Analyze data requirements and integration points to Salesforce or REST endpoints.
• Identify process improvements and automation opportunities.
• Document workflows with flow charts, descriptions, screenshots, and videos.
• Maintain target billable utilization aligned to the role.

Skills

CRM experience

Requirements translation

Design skills

Communication skills

Self-management

Process modeling

Industry knowledge

Project management

Data modeling

Systems analysis

Job description

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is looking to expand our team by hiring a hardworking and passionate Solution Architect.

Our Solution Architects play a key role in settling optimal use of the Salesforce product in the customer environment. We are seeking for Salesforce products with industry experts who are passionate about digital transformation and customer experience. Your responsibility is to understand the customer's business requirements, design, and configure the desired solution along with an ability to scope the entire solution.

YOUR IMPACT

• Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.
• Working closely with our customers to understand the current business processes at a detailed level.
• Participating in discussions with various levels of customer's IT business partners.
• Developing strong client relationships by building trust, rapport, and positive working relationships with both internal and external collaborators and team members.
• Working with internal and customer stakeholders to create prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.
• Creating and owning user stories/business requirements documents as an outcome of the requirements gathering sessions, and detailing out the user stories in the agile sprints for the scrum team to work upon.
• As required, participating in the UAT and Go-Live process, including test planning, development of test scripts, testing logistics, test execution, and status reporting.
• Analyzing the data requirements, structures, and integration points of the process, and creating mapping to Salesforce objects or external REST endpoints.
• Identifying business process improvements and opportunities for automation.
• Documenting work using flow charts, written descriptions, screenshots, and videos.
• Applying knowledge, skills, and judgment to make decisions and resolve issues.
• Maintaining a target billable utilization aligned to the role.

REQUIRED QUALIFICATIONS

• +10 Years of CRM experience.
• Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective implementation designs.
• Excellent design skills, including the ability to critique visual elements and optimize user flows.
• Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.
• Self-directed, with the ability to break down a complex process, assign actions, and manage progress within a set timeline.
• Expertise in process modeling tools and standard methodologies.
• In-depth knowledge of key processes in industry-specific solutions.
• Project management tools and standard methodologies
• Data modeling
• Systems analysis and design.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

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