Solution Architect

450 Salesforce Middle East FZ-LLC; Dubai; On-site; AED 300,000 - 600,000; Full time

Job summary

Salesforce is seeking a seasoned Solution Architect in Dubai to design and configure optimal Salesforce-driven solutions for customers. You will interpret business requirements, map data and integrations, and drive multi-cloud implementations with our clients and partners.

In this role you will lead the right-sized architecture, collaborate with cross-functional teams, and help customers realize ROI through streamlined processes, data alignment, and scalable Salesforce solutions that support

Qualifications

• 10+ years of CRM experience in complex environments.
• Ability to translate business requirements into scalable implementation designs.
• Strong design skills with attention to user flows and UI impact.
• Excellent written and verbal communication across stakeholders.

Responsibilities

• Participate in business process redesign and roadmap planning.
• Understand current business processes in detail with customers.
• Engage with IT and business stakeholders to gather requirements.
• Develop prototypes, proof of concepts, and mockups.
• Create and own user stories and acceptance criteria for sprints.
• Support UAT and Go-Live activities with test planning and execution.

Skills

CRM experience

Solution architecture

Stakeholder communication

Business process design

Data modeling

Project management

Salesforce knowledge

Tools

Salesforce

Visio

REST API

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is looking to expand our team by hiring a hardworking and passionate Solution Architect. Our Solution Architects play a key role in settling optimal use of the Salesforce product in the customer environment. We are seeking for Salesforce products with industry experts who are passionate about digital transformation and customer experience. Your responsibility is to understand the customer’s business requirements, design, and configure the desired solution along with an ability to scope the entire solution.

YOUR IMPACT

• Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.
• Working closely with our customers to understand the current business processes at a detailed level.
• Participating in discussions with various levels of customer’s IT business partners.
• Developing strong client relationships by building trust, rapport, and positive working relationships with both internal and external collaborators and team members.
• Working with internal and customer stakeholders to create prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.
• Creating and owning user stories/business requirements documents as an outcome of the requirements gathering sessions, and detailing out the user stories in the agile sprints for the scrum team to work upon.
• As required, participating in the UAT and Go-Live process, including test planning, development of test scripts, testing logistics, test execution, and status reporting.
• Analyzing the data requirements, structures, and integration points of the process, and creating mapping to Salesforce objects or external REST endpoints.
• Identifying business process improvements and opportunities for automation.
• Documenting work using flow charts, written descriptions, screenshots, and videos.
• Applying knowledge, skills, and judgment to make decisions and resolve issues.
• Maintaining a target billable utilization aligned to the role.

REQUIRED QUALIFICATIONS

• +10 Years of CRM experience.
• Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective implementation designs.
• Excellent design skills, including the ability to critique visual elements and optimize user flows.
• Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.
• Self-directed, with the ability to break down a complex process, assign actions, and manage progress within a set timeline.
• Expertise in process modeling tools and standard methodologies.
• In-depth knowledge of key processes in industry-specific solutions.
• Project management tools and standard methodologies.
• Data modeling.
• Systems analysis and design.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.