Business Director -Technology

Digitas ME; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Digitas ME seeks a Salesforce Application/Technical Architect (Business Director Level) to lead architecture across large multi-cloud transformations. The role is senior, hands-on, and client-facing, driving end-to-end solution integrity and governance for a Unified Contact Centre program and broader engagements.

The ideal candidate has deep Salesforce expertise across Service Cloud, Data Cloud, and integration patterns, with the credibility to engage senior client stakeholders and deliver

Qualifications

• 10+ years in Salesforce delivery or architecture roles.
• Proven experience with multi-cloud Salesforce implementations.
• Ability to translate business needs into technical designs for delivery teams.
• Experience supporting pre-sales activities, RFP responses, and client pitches.
• Consulting/agency background; Middle East market experience is a plus.

Responsibilities

• Own end-to-end Salesforce solution architecture across Service Cloud, Data Cloud, and Experience Cloud.
• Define target-state and integration architectures for the program.
• Lead design decisions across parallel workstreams and ensure data model consistency.
• Provide architecture leadership and technical assurance across multiple engagements.
• Contribute to pre-sales efforts, solution shaping, and client-ready artifacts.

Skills

Salesforce architecture

Multi-cloud delivery

Pre-sales support

Stakeholder engagement

Governance & DevOps

Tools

CI/CD

CTI integrations

Job description

We are seeking a Salesforce Application/Technical Architect (Business Director Level) to lead Salesforce architecture across a portfolio of large-scale, multi-cloud transformation engagements. The role operates as a senior architecture authority, with primary accountability for a Unified Contact Centre program for a major enterprise client, and broader responsibility across multiple concurrent client engagements, pre-sales pursuits, and capability development.

The role is hands‑on, program-level, and client‑facing. It requires deep Salesforce architecture expertise across Service Cloud, Data Cloud, and integration patterns, combined with the judgement to make design decisions that hold up under client technical reviews and operate consistently across workstreams. On the lead engagement, the architect owns end‑to‑end solution integrity across Knowledge Management, Case Management, Customer 360, Data Architecture, and Integrations. Across the wider portfolio, the architect provides architecture leadership, technical assurance, and pre‑sales support.

The ideal candidate brings proven multi‑cloud Salesforce architecture experience, the discipline to drive configuration‑first solutions, and the credibility to engage senior client stakeholders on design trade‑offs.

Key Responsibilities:

• Own the end‑to‑end Salesforce solution architecture across Service Cloud, Data Cloud, Experience Cloud, and integrated platforms.
• Define and govern target‑state architecture, data architecture and integration architecture across the program.
• Drive design decisions across parallel workstreams and ensure consistency of foundational components (e.g. data model).
• Provide architecture leadership across multiple concurrent client engagements, ensuring design coherence and quality standards are upheld across the portfolio.
• Establish and evolve reusable architecture patterns, reference designs, and accelerators that can be applied across engagements.

Client Advisory & Stakeholder Engagement

• Act as the senior architecture point of contact for client stakeholders, including business owners across verticals, IT leadership, and operations leads.
• Translate Salesforce capability into business outcomes for non‑technical audiences; translate business requirements into precise technical design for delivery teams.
• Facilitate design workshops, present architecture decisions, and produce client‑ready artifacts.

Program & Delivery Oversight

• Provide architectural oversight across multiple concurrent workstreams, ensuring solution coherence and delivery quality.
• Govern technical risks, design debt, and scope changes; *escalate* trade‑offs with clear options and recommendations.
• Conduct architecture reviews and technical assurance across other Salesforce engagements in the portfolio, surfacing risks and design gaps early.

Pre-Sales & Business Development

• Lead Salesforce architecture input into pre‑sales opportunities, including discovery sessions, solution shaping, and response authoring.
• Define target‑state solutions, integration approaches, and high‑level estimates that map client requirements to Salesforce capability.
• Present architecture and solution approach to prospective clients in pitches, orals, and technical evaluations.

Required Experience & Qualifications

• 10+ years in Salesforce delivery, with at least 5 years in a Salesforce architect role on multi-cloud enterprise programs.
• Proven hands‑on architecture experience across multiple Salesforce clouds.
• Demonstrated experience integrating Salesforce with CTI and other key third‑party platforms.
• Experience supporting pre‑sales activity, including solution shaping, RFP responses, and client‑facing pitches.
• Consulting or agency delivery background; experience delivering in the Middle East market is an advantage.
• Service Cloud design: Case Management, Knowledge (article taxonomy, lifecycle, approval, versioning), Omnichannel and Skills‑Based Routing and more.
• Knowledge of AI related Salesforce features.
• Governance: release management, environment strategy, DevOps tooling, technical debt management.