Software and Hardware Technician - Dubai

Omega Pos Technology; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Omega Pos Technology in Dubai is seeking a skilled Software Technician to join the technical support team. You will provide prompt support to retail and restaurant clients, troubleshoot software issues, and assist with installation and updates to maximize software value.

You will collaborate with development and product teams, maintain client records, and train clients on software features. Strong problem-solving, communication, and a customer-first mindset are essential.

Qualifications

• Strong technical aptitude and understanding of software systems.
• Previous experience in technical support or a similar role.
• Knowledge of retail and restaurant operations is a plus.
• Excellent problem-solving and communication skills.
• Customer-focused with a passion for delivering exceptional service.
• Ability to work independently and as part of a team.
• Strong time management and organizational skills.
• Flexibility to work occasional evenings or weekends based on client needs.
• IT certifications or relevant training is a plus.

Responsibilities

• Provide prompt and effective technical support to retail and restaurant clients via phone, email, or chat.
• Diagnose and troubleshoot software-related issues and provide solutions.
• Assist with software installation, configuration, and updates.
• Collaborate with the development and product teams to escalate and resolve complex issues.
• Create and maintain detailed records of client interactions and resolutions.
• Offer guidance and training to clients on software features and functionality.
• Act as a liaison between clients and our internal teams to ensure client needs are met.

Skills

Technical aptitude

Communication skills

Customer service

Teamwork

Time management

Retail/Restaurant knowledge

Problem solving

Independent working

Job description

We are seeking a skilled and dedicated Software Technician to join our technical support team. In this role, you will be responsible for providing exceptional technical assistance to our retail and restaurant clients, ensuring they can maximize the potential of our software solutions. You will play a key role in troubleshooting issues, offering guidance, and delivering top-notch customer support.

Key Responsibilities

• Provide prompt and effective technical support to retail and restaurant clients via phone, email, or chat.
• Diagnose and troubleshoot software-related issues and provide solutions.
• Assist with software installation, configuration, and updates.
• Collaborate with the development and product teams to elevate and resolve complex issues.
• Create and maintain detailed records of client interactions and resolutions.
• Offer guidance and training to clients on software features and functionality.
• Act as a liaison between clients and our internal teams to ensure client needs are met.

Qualifications

• Strong technical aptitude and understanding of software systems.
• Previous experience in technical support or a similar role.
• Knowledge of retail and restaurant operations is a plus.
• Excellent problem-solving and communication skills.
• Customer-focused with a passion for delivering exceptional service.
• Ability to work independently and as part of a team.
• Strong time management and organizational skills.
• Flexibility to work occasional evenings or weekends based on client needs.
• IT certifications or relevant training is a plus.