IT Support Specialist Retail Industry Opportunity – Dubai

AE Jobs; Dubai; On-site; AED 55,800 - 66,960; Full time

Job summary

A leading retail company in Dubai is seeking an experienced IT Support Specialist (L1/L2) to provide technical support and manage IT systems. The candidate should have 2–3 years of experience in IT operations in the UAE and a bachelor's degree in IT or a related field. Strong troubleshooting skills and the ability to work under pressure are essential. The position offers a competitive salary ranging from AED 5,000 to 6,000.

Qualifications

• 2–3 years of experience in IT Support / IT Operations.
• UAE experience mandatory.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide L1/L2 IT support and resolve helpdesk tickets within SLAs.
• Install, configure, and maintain software and systems.
• Manage user accounts and permissions.

Skills

Troubleshooting

User Support

IT Operations

Active Directory

Communication Skills

Education

Bachelor’s degree in IT, Computer Science, or related field

Job description

Reliance Recruiters is hiring an experienced IT Support Specialist (L1/L2) / IT Executive for a leading retail company in Dubai. This role is ideal for IT professionals who are skilled in troubleshooting, user support, and managing day-to-day IT operations in a fast-paced environment.

Job Title:

IT Support Specialist.

Job Overview:

The selected candidate will provide technical support to end users, manage IT systems, and ensure smooth operation of hardware, software, and network services.

Key Responsibilities:

• Provide L1/L2 IT support and resolve helpdesk tickets within SLAs
• Install, configure, and maintain software and systems
• Manage user accounts and permissions (Active Directory / Entra ID)
• Handle email setup and troubleshooting
• Perform antivirus updates and patch management
• Support SharePoint and OneDrive users
• Provide hardware support (laptops, desktops)
• Manage printers and peripherals
• Maintain IT asset inventory.

Requirements:

• 2–3 years of experience in IT Support / IT Operations (UAE experience mandatory)
• Bachelor’s degree in IT, Computer Science, or related field
• Strong troubleshooting and problem-solving skills
• Excellent communication and user support abilities
• Ability to work under pressure and within a team.

Preferred:

• Experience in the retail industry.

Compensation:

• Salary: AED 5,000 – 6,000
• Location: Dubai, UAE.