SME – Commercial Banking / Testing Manager

QualityKiosk Technologies; Dubai; On-site; AED 420,000 - 720,000; Full time

Job summary

Quality Kiosk Technologies in Dubai seeks an experienced SME – Commercial Banking to lead automation delivery and governance for major banking projects. The role requires deep GCC banking domain knowledge, hands-on governance, and strong client‑facing leadership to drive transformation across the Middle East region.

The candidate will manage end-to-end delivery, oversee testing governance, and coordinate with onshore/offshore teams, stakeholders, and senior leaders to ensure timely, compliant

Qualifications

• 12-15 years of overall IT experience.
• 5+ Years GCC Banking Experience (Mandatory).
• Automation Governance & Delivery Management experience.
• JIRA Administration & Dashboard Management experience.
• Strong client-facing and stakeholder management experience.
• Banking Transformation Program experience.
• Excellent communication & presentation skills.
• UAE / Middle East Banking Project exposure preferred.

Responsibilities

• Project governance & delivery management for banking automation and testing programs.
• Govern automation testing initiatives and quality engineering programs.
• Manage JIRA projects, workflows, dashboards, reports, governance metrics.
• Act as the primary point of contact for client and delivery stakeholders.
• Perform effort estimation and create project plans and roadmaps.
• Define execution strategies and manage dependencies.

Skills

Delivery & Governance

Project Governance

Delivery Management

Risk & Issue Management

Program Governance

Quality Assurance

Governance

Executive Reporting

Resource Planning

Capacity Planning

Effort Estimation

Stakeholder Management

Tools

JIRA Administration

Dashboard Management

Agile Tools

Reporting Tools

Defect Tracking Systems

Job description

SME – Commercial Banking (Automation Delivery & Governance) | Dubai

About Quality Kiosk Technologies

Quality Kiosk Technologies is a globally recognized leader in Quality Engineering and Digital Transformation, ranked among the world's largest independent QE firms. With 4,000+ professionals across 25+ countries, Quality Kiosk partners with leading Banking, Financial Services, Insurance, Telecom, Retail, Government, and Global Enterprises to deliver world-class quality engineering and testing solutions. We are currently hiring an experienced SME – Commercial Banking (Automation Delivery & Governance) for a strategic banking engagement in Dubai.

Role Overview

We are seeking an experienced SME – Commercial Banking (Automation Delivery & Governance) with strong expertise in Banking Project Delivery, Automation Governance, Stakeholder Management, and GCC Banking Operations. The ideal candidate should possess deep experience working with GCC/Middle East Banks, managing large-scale testing and automation engagements, governance frameworks, delivery execution, project planning, and client stakeholder management. This position requires a strong blend of Commercial Banking domain knowledge, delivery governance expertise, automation oversight, and client-facing leadership capabilities to successfully drive banking transformation initiatives across the Middle East region.

Key Responsibilities

Project Governance & Delivery Management

Drive end-to-end governance and delivery management for banking automation and testing programs. Ensure adherence to delivery standards, governance frameworks, quality controls, and regulatory requirements. Monitor project progress, risks, dependencies, action items, and delivery milestones. Establish project governance mechanisms and performance reporting structures. Develop project roadmaps, delivery plans, and execution strategies. Ensure successful delivery within agreed timelines, quality benchmarks, and stakeholder expectations.

Automation Governance

Govern automation testing initiatives and quality engineering programs. Ensure compliance with automation delivery standards and best practices. Review automation progress, coverage, quality metrics, and execution reports. Drive governance reviews and continuous process improvement initiatives. Ensure project artifacts, test evidence, execution reports, and documentation are maintained effectively.

JIRA Administration & Reporting

Manage JIRA projects, workflows, dashboards, reports, and governance metrics. Track project status, risks, action items, defects, and delivery performance. Ensure test cases, execution evidence, project artifacts, and reports are uploaded and maintained in JIRA. Publish governance dashboards and executive-level reports for stakeholders.

Stakeholder & Client Management

Act as the primary point of contact for client and delivery stakeholders. Engage with senior business, technology, and program leadership teams. Conduct governance meetings, steering committees, and delivery reviews. Present project status, delivery updates, risks, and mitigation plans. Drive alignment among delivery, quality, business, and leadership teams.

Project Planning & Estimation

Perform effort estimation based on detailed scope analysis. Create project plans, resource plans, delivery schedules, and roadmaps. Define execution strategies and present proposed approaches to clients. Manage project dependencies and optimize resource utilization.

Mandatory GCC Banking Experience (Must Have)

Minimum 5+ years of experience working with GCC/Middle East Banks. Hands-on experience with leading regional banks such as GCC/ Middle East Banks banks or similar institutions. Strong understanding of GCC Banking operations, regulatory frameworks, and banking transformation programs. Experience managing automation, testing, or delivery programs for GCC banking clients. Strong knowledge of Commercial Banking, Corporate Banking, Cash Management, Trade Finance, Lending, Treasury, Transaction Banking, and Digital Banking within GCC markets. Experience working with cross-functional stakeholder teams across UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman. Proven ability to manage onsite and offshore delivery teams in Middle East banking environments. Prior onsite GCC banking project experience will be highly preferred.

Required Experience

12-15 years of overall IT experience. Strong experience in Project Delivery and Governance. Proven expertise in Automation Testing Governance. Significant experience managing enterprise-scale testing and quality engineering programs. Hands-on experience in JIRA Administration, Reporting, and Dashboard Management. Strong client-facing and stakeholder management experience. Experience managing large delivery teams and complex banking engagements.

Preferred Banking Domain Expertise

• Commercial Banking
• Corporate Banking
• Cash Management
• Trade Finance
• Lending
• Treasury
• Transaction Banking
• Digital Banking
• Payments & Collections
• Liquidity Management Solutions (LMS)

Required Skills

• Delivery & Governance
• Project Governance
• Delivery Management
• Risk & Issue Management
• Program Governance
• Quality Assurance
• Governance
• Executive Reporting
• Resource Planning
• Capacity Planning
• Effort Estimation
• Stakeholder Management

Testing & Quality Engineering

• Test Management
• Automation Governance
• Quality Engineering
• Release Governance
• Defect Management
• Test Reporting
• Quality Metrics & KPI Management
• Tools
• JIRA Administration
• Dashboard Management
• Agile Tools
• Reporting Tools
• Defect Tracking Systems

Soft Skills

Excellent communication and presentation skills. Strong client relationship and stakeholder management capabilities. Exceptional leadership and coordination abilities. Strong analytical and problem-solving mindset. Ability to influence senior banking and technology stakeholders. High ownership, accountability, and decision-making capability. Strong governance and delivery management skills.

Mandatory Screening Criteria

• 12-15 Years Overall Experience
• Minimum 5+ Years GCC Banking Experience (Mandatory)
• Commercial / Corporate Banking Domain Experience
• Automation Governance & Delivery Management Experience
• JIRA Administration & Dashboard Management Experience
• Project Planning & Effort Estimation Experience
• Client & Executive Stakeholder Management Experience
• Banking Transformation Program Experience
• Experience Managing Large Testing/Automation Teams
• Strong Communication & Presentation Skills
• UAE / Middle East Banking Project Exposure Preferred

Ideal Candidate Profile

A highly accomplished Banking Delivery Leader with strong GCC Banking experience, extensive exposure to Commercial and Corporate Banking, and proven expertise in Automation Governance, Delivery Management, Project Governance, and Stakeholder Engagement. The candidate should have a successful track record of delivering large-scale banking transformation initiatives across GCC banks while ensuring quality, governance, regulatory compliance, and client satisfaction.

Location: Dubai, UAE Experience: 12-15 Years Domain: Commercial Banking / Corporate Banking / GCC Banking Function: Automation Delivery, Governance & Stakeholder Management