Service Delivery QE/QA Banking Leader

QualityKiosk Technologies; Dubai; On-site; AED 350,000 - 600,000; Full time

Job summary

Qualitykiosk Technologies seeks a seasoned Senior Delivery Leader to manage end-to-end QA and testing across 7–8 banking accounts in the Middle East, including Dubai and Saudi Arabia. The role combines delivery governance, presales input, financial management, and deep banking domain expertise.

The ideal candidate will own the P&L for the banking QA practice, drive structured QA processes, and build long-term client relationships to fuel account growth.

Qualifications

• 18+ years in QA/QE service delivery within BFSI/Banking.
• Strong TPM expertise for large banking programs.
• Exposure to AI/GenAI, Automation, DevOps and Digital Transformation.
• Proven stakeholder management and governance experience.

Responsibilities

• Own end-to-end QA/testing delivery for multiple banking accounts.
• Lead a team of 100+ QA professionals across geographies.
• Establish QA processes, governance metrics, and delivery dashboards.
• Ensure on-time, within-budget, high-quality delivery across accounts.
• Drive automation adoption and shift-left testing strategies.
• Manage client relationships at CXO level and identify growth opportunities.
• Own P&L for the banking QA practice, including pricing and profitability.

Skills

QA/QE Service Delivery

Technical Program Management

Stakeholder management

AI/GenAI exposure

Tools

Selenium

UFT

JMeter

LoadRunner

API testing

Job description

Qualitykiosk Technologies is looking for Banking Delivery Leaders with 18+ years of experience in delivering and managing banking projects.

Must Have:

• 18+ years in QA/QE Service Delivery within BFSI/Banking
• Experience managing large delivery programs for Middle East Banking clients
• Strong Technical Program Management (TPM) expertise
• Exposure to AI/GenAI, Automation, DevOps and Digital Transformation
• Proven success in stakeholder management, business growth and delivery governance

JOB DESCRIPTION

Role Overview:

We are seeking a seasoned Senior Delivery Partner to lead and manage the end-to-end QA and testing delivery for 7–8 banking accounts in the Middle East region (Dubai/ Saudi Arabia). The role demands a strong blend of delivery governance, presales acumen, financial management, and deep banking domain expertise. The ideal candidate will own the P&L for the banking practice, drive structured QA processes, and build long-term client relationships that fuel account growth.

Key Responsibilities:

Delivery & Program Governance

• Own end-to-end delivery of functional testing, test automation, and performance testing across 7 8 concurrent banking accounts.
• Lead and manage a team of 100+ QA professionals across multiple geographies and client engagements.
• Establish and enforce structured QA processes, metrics-based governance frameworks, and delivery dashboards.
• Ensure on-time, within-budget, and high-quality delivery across all accounts.
• Drive automation adoption and shift-left testing strategies across engagements.

Client & Account Management

• Act as the primary escalation point and executive sponsor for all assigned banking clients.
• Drive account mining and farming strategies to expand footprint and increase revenue within existing accounts.
• Build trusted relationships with CXO and senior stakeholder levels at client organizations.
• Proactively identify upsell and cross-sell opportunities aligned with client priorities.

Presales & Business Development

• Collaborate with the sales and presales teams to support RFP/RFI responses, solution design, and client presentations.
• Lead effort estimation, resource planning, and solution architecture for new opportunities.
• Contribute to pricing strategies, commercials, and contract negotiations.
• Own the P&L for the banking QA practice — including revenue, margin, cost optimization, and profitability targets.
• Monitor financial health of all accounts; take corrective actions to protect and improve margins.
• Manage billing, forecasting, and financial reporting in alignment with leadership expectations.
• Drive end-to-end resource fulfillment — hiring, onboarding, capacity planning, and pyramid optimization.
• Independently manage the complete resource ramp-up process for new project kick-offs.
• Partner with HR and talent acquisition to ensure timely availability of skilled QA resources.

Required Qualifications & Experience:

• 18+ years of overall IT experience with at least 10+ years in QA/Testing delivery leadership roles.
• Proven track record of managing large-scale QA delivery for banking or financial services clients.
• Hands-on experience working with clients in the Dubai or Saudi Arabia; strong understanding of Middle East business culture and market dynamics.
• Expertise in functional testing, test automation frameworks (Selenium, UFT, etc.), performance testing tools (JMeter, LoadRunner), and API testing.
• Deep banking domain knowledge — Core Banking, Payments, Trade Finance, Retail/Corporate Banking, Regulatory Compliance, Digital Banking.
• Experience managing multi-account portfolios (6–8 accounts simultaneously) with teams of 100+ resources.
• Strong understanding of P&L management, margin governance, and financial reporting.
• Excellent stakeholder management, executive communication, and negotiation skills

Good to Have:

• Exposure to BFSI regulatory environments in GCC countries (Dubai, Central Bank, SAMA guidelines).
• Certifications: ISTQB Advanced / Expert, PMP, PRINCE2, SAFe, or equivalent.
• Experience with Agile/SAFe delivery models and DevSecOps testing practices.
• Knowledge of AI/ML-based test automation or intelligent QA tools.