Site Reliability Engineer - Cards and Payments

DiceTek UAE; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

Dicetek LLC is seeking an experienced Site Reliability Engineer (SRE) specialized in Cards and Payments for a full-time, on-site role in Abu Dhabi, United Arab Emirates. The role focuses on ensuring availability, reliability, resilience, performance and operational stability of card payment applications, with strong emphasis on incident management, observability and automation.

The candidate should have 10+ years in production or infrastructure support within card payment environments, and lead

Qualifications

• Minimum 10 years of relevant experience in production support, application support, SRE or infrastructure support within Cards and Payments environments.
• Strong experience in SRE, production engineering, application support or solution engineering.
• Experience with PCI DSS, security compliance and regulatory requirements.

Responsibilities

• Drive SRE practices for Cards and Payments applications.
• Improve availability, reliability and operational stability in 24x7 environments.
• Lead incident management and root-cause analysis for critical production incidents.
• Perform technical analysis of interfaces, middleware and databases.
• Coordinate with internal teams and external vendors to resolve issues.

Skills

SRE principles

Incident management

Observability

Automation

24x7 availability

Card payment systems

SQL troubleshooting

DevOps

Education

Bachelor's degree in CS/IT

Tools

Dynatrace

Splunk

Grafana

Jira

Confluence

Oracle

MS SQL Server

Python

Shell scripting

Job description

Site Reliability Engineer - Cards and Payments Job Snapshot - Role: Site Reliability Engineer - Cards and Payments - Location: Abu Dhabi, United Arab Emirates - Industry: I T and Services - Function: Systems Support - Experience: Minimum 10 years - Job Type: Full Time - Work Arrangement: On-site

Dicetek LLC is seeking an experienced Site Reliability Engineer (SRE) specializing in Cards and Payments technology for a full-time, on-site position in Abu Dhabi, United Arab Emirates. The role focuses on ensuring the availability, reliability, resilience, performance and operational stability of business-critical card payment applications. The successful candidate will combine strong Cards and Payments domain knowledge with advanced production support, infrastructure troubleshooting, incident management, observability and automation expertise. Candidates must have at least 10 years of relevant experience in production support, application support, Site Reliability Engineering or infrastructure support within card payment technology environments. The position requires technical leadership in managing complex production incidents, improving operational resilience, supporting high-availability systems and maintaining compliance with security, audit and PCI DSS requirements.

Job Details - Country: United Arab Emirates - City: Abu Dhabi - Industry: I T and Services - Function: Systems Support - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

• Site Reliability Engineering and Production Stability
  • Drive Site Reliability Engineering practices for critical Cards and Payments applications.
  • Improve application availability, reliability, resilience, performance and operational stability.
  • Support business-critical transactional systems operating in 24x7 high-availability environments.
  • Identify operational risks, recurring failures and opportunities for reliability improvements.
  • Strengthen monitoring, alerting, observability and automated recovery capabilities.
  • Support the definition and monitoring of Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
  • Promote automation and self-healing solutions to reduce recurring production incidents.
• Cards and Payments Application Support
  • Provide functional and technical support for Credit and Debit Card systems.
  • Support card issuance, authorization, card controls, clearing and settlement processes.
  • Investigate transaction reconciliation issues and payment processing discrepancies.
  • Troubleshoot application incidents affecting card management and related integrations.
  • Analyse dependencies between card payment applications and connected enterprise systems.
  • Coordinate with business teams, technology teams and external vendors to resolve functional and technical issues.
• Production Incident Management and Root-Cause Analysis
  • Investigate and resolve complex production issues across application, API, middleware, database, operating system, network and infrastructure layers.
  • Lead Root Cause Analysis (RCA) for critical incidents affecting Cards and Payments platforms.
  • Identify underlying technical and operational causes of recurring system failures.
  • Define and drive permanent corrective and preventive actions.
  • Support incident and problem management processes to improve service reliability.
  • Maintain accurate incident records, technical documentation and resolution reports.
  • Coordinate technical teams and vendors during critical production incidents.
• Application Integration and Technical Analysis
  • Analyse application interfaces, system flows and dependencies across Cards and Payments platforms.
  • Support requirements analysis, functional specifications and technical impact assessments.
  • Investigate API, middleware and database integration issues.
  • Perform SQL-based troubleshooting using Oracle and/or Microsoft SQL Server.
  • Support solution design discussions and assess the operational impact of proposed system changes.
  • Collaborate with internal engineering teams and external vendors on technical solutions and issue resolution.
• Testing, Releases and Production Readiness
  • Support System Integration Testing (SIT), User Acceptance Testing (UAT) and regression testing.
  • Participate in production releases, application patching and system upgrades.
  • Conduct technical impact analysis and dependency assessments before implementation.
  • Support production-readiness assessments for new applications, enhancements and integrations.
  • Coordinate with delivery and operations teams to address deployment-related risks.
  • Validate application stability and operational performance following production changes.
• Monitoring, Observability and Automation
  • Use application monitoring and observability tools such as Dynatrace, Splunk, Grafana or equivalent platforms.
  • Improve monitoring dashboards, alerting mechanisms and production visibility.
  • Analyse system performance, resource utilization and application behaviour.
  • Support automation using Python, Shell scripting and DevOps practices.
  • Contribute to CI/CD integration and operational automation initiatives.
  • Identify opportunities to implement automated recovery and self-healing capabilities.
• High Availability, Disaster Recovery and Capacity Management
  • Support High Availability (HA) and Disaster Recovery (DR) planning and assessments.
  • Evaluate application resilience and operational recovery capabilities.
  • Apply knowledge of Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
  • Participate in performance and capacity assessments for critical payment systems.
  • Identify potential infrastructure or application capacity constraints.
  • Support improvements in production resilience and disaster recovery readiness.
• Security, Compliance and Governance
  • Ensure operational support activities align with PCI DSS requirements.
  • Support compliance with applicable security, audit and regulatory requirements.
  • Participate in technical assessments involving application security and operational controls.
  • Maintain appropriate documentation for production changes, incidents and operational processes.
  • Coordinate with relevant teams to address identified security and compliance concerns.
• Technical Leadership and Collaboration
  • Provide technical guidance and mentoring to engineering and production support team members.
  • Share knowledge of Cards and Payments systems, operational procedures and troubleshooting practices.
  • Collaborate with business stakeholders, application teams, infrastructure teams and external vendors.
  • Support solution design, technical delivery and operational improvement initiatives.
  • Prepare clear technical documentation and communicate findings to relevant stakeholders.

Required Qualifications and Experience

• Minimum 10 years of relevant professional experience in production support, application support, Site Reliability Engineering or infrastructure support within Cards and Payments technology environments.
• Strong experience in SRE, production engineering, application support or solution engineering.
• Extensive knowledge of Credit and Debit Card systems and payment processing operations.
• Experience supporting 24x7 high-availability transactional applications.
• Proven ability to troubleshoot complex production incidents and lead root-cause investigations.
• Strong understanding of application reliability, observability, resilience, performance and capacity management.
• Experience with requirements analysis, functional specifications, system integration and technical impact assessments.
• Practical experience supporting SIT, UAT, production releases and operational readiness activities.
• Knowledge of PCI DSS, security compliance, HA/DR and recovery objectives.
• Strong experience collaborating with business stakeholders, technical teams and external vendors.

Required Technical Skills

• Cards and Payments Technologies
  • Credit and Debit Card Management Systems.
  • Card issuance and authorization.
  • Card controls.
  • Card clearing and settlement.
  • Transaction reconciliation.
  • Payment application integrations.
  • High-availability transactional systems.
• Site Reliability Engineering
  • SRE principles and operational practices.
  • Application availability and resilience.
  • Service Level Indicators (SLIs).
  • Service Level Objectives (SLOs).
  • Monitoring and observability.
  • Incident and problem management.
  • Root Cause Analysis (RCA).
  • Performance and capacity management.
  • Automation and self-healing capabilities.
• Application and Infrastructure Technologies
  • REST APIs and enterprise application integrations.
  • Middleware technologies.
  • Oracle Database.
  • Microsoft SQL Server.
  • SQL troubleshooting.
  • Operating systems and networking.
  • Application and infrastructure troubleshooting.
  • WebLogic.
  • WebSphere.
• Monitoring and Collaboration Tools
  • Dynatrace.
  • Splunk.
  • Grafana.
  • Jira.
  • Confluence.
  • Agile delivery practices.
• DevOps and Automation
  • Python scripting.
  • Shell scripting.
  • CI/CD concepts and practices.
  • DevOps methodologies.
  • Production automation.
  • High Availability and Disaster Recovery.

Preferred Skills and Technologies

• Amazon Web Services (AWS).
• Microsoft Azure.
• Kubernetes.
• Docker.
• Cloud-native application architectures.
• Terraform.
• Ansible.
• Infrastructure automation and self-healing solutions.
• API gateways and enterprise messaging technologies.
• Enterprise application integration.
• Cloud modernization initiatives.
• Security engineering.

Preferred Certifications

• AWS or Microsoft Azure Cloud certifications.
• Kubernetes certifications.
• DevOps certifications.
• Site Reliability Engineering certifications.
• ITIL certifications.

Key Deliverables and Expected Outcomes

• Application Reliability and Performance
  • Improved availability, reliability and operational resilience of critical Cards and Payments applications.
  • Stronger application performance and production stability.
  • Reduced operational risks and recurring application failures.
• Monitoring and Incident Management
  • Enhanced monitoring, alerting and observability capabilities.
  • Improved visibility of SLIs, SLOs and application performance indicators.
  • Timely incident resolution and effective root-cause analysis.
  • Implementation of corrective, preventive and automation measures.
• Operational Resilience
  • Improved high-availability and disaster recovery readiness.
  • Stronger capacity planning and performance management.
  • Better production readiness and operational support processes.
• Security and Documentation
  • Continued alignment with PCI DSS, security, audit and regulatory requirements.
  • Accurate technical documentation and operational records.
  • Effective stakeholder communication and vendor coordination.

Candidate Profile

The ideal candidate will be a senior Site Reliability Engineer or production engineering professional with extensive experience supporting Cards and Payments applications in complex banking technology environments. The position requires deep functional understanding of card issuance, authorization, clearing, settlement and reconciliation, combined with strong troubleshooting expertise across application, middleware, database and infrastructure technologies. The successful candidate should demonstrate technical leadership, ownership of critical production issues and a proactive approach to improving system reliability through monitoring, automation, incident prevention and operational resilience.