Application Support Engineer - Banking and Collateral Management

DiceTek UAE; Abu Dhabi; Sur place; AED 90 000 - 130 000; Plein temps

Résumé du poste

Dicetek LLC in Abu Dhabi is seeking an experienced Application Support Engineer to maintain production banking applications, monitor performance, and resolve incidents in a 24x7 environment. You will troubleshoot Oracle SQL/PLSQL and MS SQL Server issues, manage data integration, ETL processes, and API/web services in Azure/hybrid setups.

This role requires ITIL-based service management experience and collaboration with cross-functional teams across credit origination, lending, risk and

Qualifications

• 3-5 years of production application support experience within banking or financial services.
• Experience supporting collateral management, lending, credit risk or regulatory reporting applications.
• Practical experience working in a 24x7 production support environment.
• Strong hands-on experience with Oracle databases and Microsoft SQL Server.
• Proficiency in SQL and PL/SQL development, analysis and troubleshooting.
• Knowledge of ETL processing, data integration, reconciliation and troubleshooting.
• Experience with REST APIs, SOAP web services and SFTP file transfers.
• Experience supporting applications hosted on Microsoft Azure or hybrid environments.
• Understanding of credit origination and collateral management processes.
• Experience with application monitoring, incident management and batch processing support.
• Familiarity with ITIL service management practices.

Responsabilités

• Provide production support for business-critical banking and financial applications.
• Monitor application availability, operational performance and scheduled processing activities.
• Investigate and troubleshoot application incidents, system errors and processing failures.
• Support applications operating in 24x7 banking production environments.
• Coordinate with relevant technical and business teams to investigate and resolve application issues.
• Assist with operational support activities involving credit origination, lending, collateral management and regulatory reporting applications.
• Perform database analysis and troubleshooting using Oracle SQL/PLSQL and Microsoft SQL Server.
• Investigate database-related application errors, data discrepancies and processing failures.
• Develop and execute SQL and PL/SQL queries for data analysis, validation and troubleshooting.
• Support database-related investigation of application incidents and integration issues.
• Use SQL Server Management Studio (SSMS) and PL/SQL tools for database support activities.
• Support ETL processes, data integration workflows and scheduled batch processing.
• Investigate data extraction, transformation and loading failures.
• Perform data reconciliation and troubleshoot inconsistencies between integrated systems.
• Support application interfaces using REST and SOAP web services.
• Investigate API integration issues and data exchange failures.
• Support SFTP-based file transfers and troubleshoot file processing problems.
• Work with integration and application teams to identify and resolve data flow issues.
• Banking Application Support
• Support applications associated with credit origination and lending processes.
• Apply knowledge of collateral management and collateral lifecycle processes when investigating application issues.
• Support technical operations involving credit risk and regulatory reporting applications.
• Investigate application and data processing issues affecting banking operations.
• Collaborate with relevant stakeholders to clarify application behaviour and operational requirements.
• Cloud and Infrastructure Support
• Support applications hosted on Microsoft Azure and hybrid infrastructure environments.
• Investigate application issues involving cloud-hosted services and on-premises integrations.
• Work with Windows Server and Internet Information Services (IIS) environments.
• Assist with troubleshooting application connectivity, integration and hosting-related issues.
• Coordinate with infrastructure and cloud support teams when resolving technical incidents.
• Incident and Change Management
• Follow ITIL-based processes for Incident, Problem, Change and Release Management.
• Record, investigate and track production incidents through established service management tools.
• Support problem investigation and root-cause analysis of recurring application issues.
• Participate in change and release support activities affecting production applications.
• Maintain accurate incident records, troubleshooting documentation and operational updates.
• Use service management and collaboration tools to coordinate issue resolution.

Connaissances

Oracle SQL

PL/SQL

Microsoft SQL Server

ETL processes

API integrations

Azure cloud

ITIL service management

REST APIs

SOAP web services

SFTP transfers

Outils

SSMS

Postman

GitHub

JIRA

Confluence

ServiceNow

IIS

Windows Server

Description du poste

Position Overview

Dicetek LLC is seeking an experienced Application Support Engineer to support business-critical banking applications in Abu Dhabi, United Arab Emirates. The role focuses on production application support, database troubleshooting, data integration, incident resolution and operational monitoring within banking and financial services environments. The successful candidate will support applications associated with credit origination, collateral management, lending, credit risk and regulatory reporting. The position requires strong technical knowledge of Oracle SQL/PLSQL, Microsoft SQL Server, ETL processes, API integrations and Microsoft Azure environments. Candidates should have 3-5 years of relevant production support experience, including exposure to 24x7 operations, batch processing, application monitoring and ITIL-based service management practices.

Job Details

• Country: United Arab Emirates
• City: Abu Dhabi
• Industry: I T and Services
• Function: Systems Support
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

• Production Application Support
  • Provide production support for business-critical banking and financial applications.
  • Monitor application availability, operational performance and scheduled processing activities.
  • Investigate and troubleshoot application incidents, system errors and processing failures.
  • Support applications operating in 24x7 banking production environments.
  • Coordinate with relevant technical and business teams to investigate and resolve application issues.
  • Assist with operational support activities involving credit origination, lending, collateral management and regulatory reporting applications.
• Database Support and Troubleshooting
  • Perform database analysis and troubleshooting using Oracle SQL/PLSQL and Microsoft SQL Server.
  • Investigate database-related application errors, data discrepancies and processing failures.
  • Develop and execute SQL and PL/SQL queries for data analysis, validation and troubleshooting.
  • Support database-related investigation of application incidents and integration issues.
  • Use SQL Server Management Studio (SSMS) and PL/SQL tools for database support activities.
• Data Integration and Batch Processing
  • Support ETL processes, data integration workflows and scheduled batch processing.
  • Investigate data extraction, transformation and loading failures.
  • Perform data reconciliation and troubleshoot inconsistencies between integrated systems.
  • Support application interfaces using REST and SOAP web services.
  • Investigate API integration issues and data exchange failures.
  • Support SFTP-based file transfers and troubleshoot file processing problems.
  • Work with integration and application teams to identify and resolve data flow issues.
• Banking Application Support
  • Support applications associated with credit origination and lending processes.
  • Apply knowledge of collateral management and collateral lifecycle processes when investigating application issues.
  • Support technical operations involving credit risk and regulatory reporting applications.
  • Investigate application and data processing issues affecting banking operations.
  • Collaborate with relevant stakeholders to clarify application behaviour and operational requirements.
• Cloud and Infrastructure Support
  • Support applications hosted on Microsoft Azure and hybrid infrastructure environments.
  • Investigate application issues involving cloud-hosted services and on-premises integrations.
  • Work with Windows Server and Internet Information Services (IIS) environments.
  • Assist with troubleshooting application connectivity, integration and hosting-related issues.
  • Coordinate with infrastructure and cloud support teams when resolving technical incidents.
• Incident and Change Management
  • Follow ITIL-based processes for Incident, Problem, Change and Release Management.
  • Record, investigate and track production incidents through established service management tools.
  • Support problem investigation and root-cause analysis of recurring application issues.
  • Participate in change and release support activities affecting production applications.
  • Maintain accurate incident records, troubleshooting documentation and operational updates.
  • Use service management and collaboration tools to coordinate issue resolution.

Required Qualifications and Experience

• 3-5 years of production application support experience within banking or financial services.
• Experience supporting collateral management, lending, credit risk or regulatory reporting applications.
• Practical experience working in a 24x7 production support environment.
• Strong hands-on experience with Oracle databases and Microsoft SQL Server.
• Proficiency in SQL and PL/SQL development, analysis and troubleshooting.
• Knowledge of ETL processing, data integration, reconciliation and troubleshooting.
• Experience with REST APIs, SOAP web services and SFTP file transfers.
• Experience supporting applications hosted on Microsoft Azure or hybrid environments.
• Understanding of credit origination and collateral management processes.
• Experience with application monitoring, incident management and batch processing support.
• Familiarity with ITIL service management practices.

Technical Skills and Technologies

Database Technologies

• Oracle Database
• Oracle SQL and PL/SQL
• Microsoft SQL Server
• SQL Server Management Studio (SSMS)
• Database troubleshooting and data validation

Data Integration and Application Interfaces

• ETL processes
• Data integration and reconciliation
• REST APIs
• SOAP web services
• SFTP file transfers
• Batch processing and troubleshooting
• Postman for API testing and investigation

Cloud and Infrastructure

• Microsoft Azure Cloud
• Hybrid application environments
• Windows Server
• Internet Information Services (IIS)

Development and Support Technologies

• Python
• GitHub
• SQL and PL/SQL development
• Application monitoring and troubleshooting
• Production incident investigation

Tools and Platforms

• SQL Server Management Studio (SSMS)
• PL/SQL development tools
• GitHub
• JIRA
• Confluence
• ServiceNow
• Postman
• Microsoft Azure

Preferred Certifications

• Microsoft Azure Cloud Certification
• SQL or PL/SQL certification
• Relevant API integration or technology certification

Professional Skills

• Strong analytical thinking and technical troubleshooting abilities.
• Ability to investigate production issues and identify underlying causes.
• Effective communication with application, database, infrastructure and business teams.
• Attention to detail when performing data validation and reconciliation.
• Ability to work effectively in a 24x7 support environment.
• Strong understanding of incident management and operational support procedures.
• Ability to manage multiple technical issues in business-critical application environments.

Candidate Profile

The ideal candidate will be a technically capable Application Support Engineer with practical experience supporting banking applications, databases and integrated systems. The position requires strong troubleshooting skills across Oracle, SQL Server, ETL processes, APIs and Microsoft Azure environments, together with an understanding of credit origination and collateral management applications. Experience supporting business-critical banking platforms, resolving production incidents and maintaining reliable application operations will be essential for success in this role.