Shopping Experience Pro — Elevate Customer Joy

Al Futtaim Technologies LLC; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Al-Futtaim Retail is seeking a Shopping Experience Representative in Abu Dhabi to assist customers at the Info desk, manage returns and exchanges, and ensure a welcoming store environment. The role requires strong English communication, with Arabic preferred, and a commitment to safety and accuracy in transactions.

The candidate will support Smaland operations, coordinate with management on escalated issues, and help maintain high satisfaction levels through proactive service and adherence to

Qualifications

• Proven communication and interpersonal skills with customers.
• Ability to resolve issues efficiently and courteously.
• Proactive approach and accountability in handling tasks.
• Customer-oriented mindset with focus on satisfaction.

Responsibilities

• Greet customers and guide them upon arrival.
• Address customer needs quickly to minimize queues.
• Handle complaints professionally to ensure satisfaction.
• Run Returns & Exchange desk policy efficiently and clearly.
• Process payments accurately and follow cash handling SOPs.
• Report daily transactions and trends to management.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Proactivity

Customer-focused

Education

High School diploma or equivalent

2 years customer service experience

Job description

Al-Futtaim Retail is seeking a Shopping Experience Representative in Abu Dhabi to assist customers at the Info desk, manage returns and exchanges, and ensure a welcoming store environment. The role requires strong English communication, with Arabic preferred, and a commitment to safety and accuracy in transactions.

The candidate will support Smaland operations, coordinate with management on escalated issues, and help maintain high satisfaction levels through proactive service and adherence to