Customer Experience & Returns Specialist

Al-Futtaim

Dubai

On-site

AED 67,000 - 100,000

Full time

6 days ago

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Job summary

Al-Futtaim Retail is seeking a Shopping Experience Representative in Dubai to deliver friendly, professional service at the store. You will manage returns and exchanges, greet customers, and ensure a safe, welcoming shopping environment.

You will handle cash, report trends, and coordinate with management on escalated issues. English proficiency is essential; Arabic is a plus. This role supports a diverse customer base in a dynamic retail setting.

Qualifications

Excellent communication and interpersonal skills.
Problem-solving abilities and proactive attitude.
Customer-focused mindset with accountability.
2 years of experience in a similar customer service role.
Proficiency in English; Arabic preferred.

Responsibilities

Greet and assist customers on arrival, providing catalogs and tools as needed.
Respond to customer needs quickly to minimize queues and enhance satisfaction.
Handle routine customer complaints promptly and courteously.
Manage the Returns & Exchange desk with clear, customer-friendly policies.
Process returns/exchanges using judgment and authority to retain customers.
Prepare daily/weekly/monthly transaction reports for trend analysis.
Follow SOPs for cash handling and maintain 100% register accuracy.
Greet customers at Smaland and explain admission policies while ensuring child safety.