Customer Experience & Returns Specialist

Tanqeeb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Tanqeeb seeks a Shopping Experience Representative to oversee the info desk and assist customers in a friendly, professional manner at our Dubai store. You’ll handle returns and exchanges, support Smaland, assist with cash handling, and ensure customer interactions drive satisfaction.

You will communicate with management on escalations, book services such as Home Delivery and Assembly, and maintain accurate transaction records while staying customer-focused.

Qualifications

• High School diploma or equivalent.
• 2 years of experience in a similar customer service role.
• Proficiency in English; Arabic is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and assist customers at the info desk with a friendly and professional demeanor.
• Handle returns and exchanges to support a quick, easy policy for customers.
• Oversee and maintain child safety in Smaland and communicate any issues to parents.
• Adhere to cash handling procedures and ensure 100% accuracy in register transactions.
• Book services (Home Delivery, Assembly, Measurement) and follow up on out-of-stock articles.
• Prepare daily, weekly, and monthly reports of transactions for trend analysis.
• Brief the Duty Manager on complaints requiring management assistance.
• Report product faults, safety issues, or transportation problems to management.
• Ensure all system procedures are followed per policy and procedure.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Proactivity

Accountability

Customer-focused mindset

Education

High School diploma

Job description

Tanqeeb seeks a Shopping Experience Representative to oversee the info desk and assist customers in a friendly, professional manner at our Dubai store. You’ll handle returns and exchanges, support Smaland, assist with cash handling, and ensure customer interactions drive satisfaction.

You will communicate with management on escalations, book services such as Home Delivery and Assembly, and maintain accurate transaction records while staying customer-focused.