Shopping Experience Pro: Delight Customers in Retail

AlFuttaim; Dubai; On-site; AED 39,060 - 61,380; Full time

Job summary

IKEA in Dubai is seeking a Shopping Experience Representative to welcome customers, assist with store services, and respond to information desk queries. You will handle returns, exchanges, cash transactions, service bookings, and Smaland support while keeping service counters organized and customer friendly.

Ideal candidates have at least 2 years in customer service or retail support, strong English communication, and the ability to stay calm during busy periods. Arabic is a plus.

Qualifications

• Minimum 2 years in customer service, retail support, returns desk, or similar role.

Responsibilities

• Welcome customers on arrival and provide guidance on store services, shopping tools, catalogues, and general queries.
• Support the Info desk by responding to customer needs quickly, professionally, and with a friendly service approach.
• Work efficiently during busy periods to reduce queues and improve customer flow across service areas.
• Handle routine customer complaints with patience, courtesy, and practical problem‑solving.
• Escalate complaints requiring management support to the Duty Manager with clear details and proper follow‑up.
• Support the Returns and Exchange desk by helping customers complete return, exchange, and transaction‑related requests smoothly.

Skills

Retail customer service

Information desk operations

Returns and exchange handling

Cash handling

Payment processing

Queue management

Education

High School diploma

Job description

IKEA in Dubai is seeking a Shopping Experience Representative to welcome customers, assist with store services, and respond to information desk queries. You will handle returns, exchanges, cash transactions, service bookings, and Smaland support while keeping service counters organized and customer friendly.

Ideal candidates have at least 2 years in customer service or retail support, strong English communication, and the ability to stay calm during busy periods. Arabic is a plus.