ServiceNow Discovery & Mapping Engineer - On-site Abu Dhabi

DiceTek UAE; Abu Dhabi; On-site; AED 240,000 - 400,000; Full time

Job summary

Dicetek LLC in Abu Dhabi is seeking a ServiceNow Discovery and Service Mapping Engineer to engineer and maintain automated CMDB population and to manage ServiceNow Discovery and mapping configurations on-site in Abu Dhabi, United Arab Emirates. The role requires 5+ years in configuration management or IT operations with 4+ years hands-on ServiceNow experience and strong CMDB/CSDM knowledge.

You will collaborate with Observability and CMDB teams to ensure accurate service relationships and secure

Qualifications

• Minimum 5 years in configuration management or IT operations, with at least 4 years hands-on ServiceNow experience.
• Experience implementing and supporting ServiceNow Discovery and Service Mapping.
• Strong knowledge of CMDB data models, CSDM, and IRE controls.

Responsibilities

• Engineer and maintain automated CMDB population using ServiceNow Discovery.
• Configure and maintain Discovery schedules and patterns.
• Support infrastructure discovery across approved technology environments.
• Troubleshoot Discovery execution failures and data issues.
• Implement and validate Service Mapping of application and infrastructure dependencies.
• Maintain MID Server configuration and troubleshoot connectivity.
• Ensure data quality and reconciliation according to CSDM.
• Produce traceable evidence of Discovery and mapping activities.

Skills

ServiceNow

Discovery

Service Mapping

CMDB

CSDM

IRE

MID Server

Configuration Management

Tools

MID Server Configuration

Discovery Patterns

Credentials Management

Job description

Dicetek LLC in Abu Dhabi is seeking a ServiceNow Discovery and Service Mapping Engineer to engineer and maintain automated CMDB population and to manage ServiceNow Discovery and mapping configurations on-site in Abu Dhabi, United Arab Emirates. The role requires 5+ years in configuration management or IT operations with 4+ years hands-on ServiceNow experience and strong CMDB/CSDM knowledge.

You will collaborate with Observability and CMDB teams to ensure accurate service relationships and secure