Service Configuration Engineer

Dicetek LLC; Abu Dhabi; On-site; AED 180,000 - 320,000; Full time

Job summary

Dicetek LLC currently seeks an experienced CMDB Engineer to drive population and service mapping within a Digital Workplace framework. You will manage discovery, MID Server activities and adhere to CSDM data models, ensuring secure credentials and clean CI health.

The role requires hands-on mapping delivery, troubleshooting of service maps, and collaboration with CMDB stewards to produce reliable configuration evidence.

Qualifications

• 5+ years in IT infrastructure, systems administration, or DevOps.
• Proven expertise in at least one major configuration management tool.
• Strong understanding of cloud platforms (AWS, Azure, GCP) and their configuration management services.

Responsibilities

• Engineer CMDB population and service context with Observability: Discovery, MID Server and Service Mapping.
• Implement approved CSDM/data-model designs and IRE controls under Digital Workplace ownership.
• Diagnose discovery/mapping failures, secure credentials and prevent duplicate CIs.
• Coordinate with CMDB stewards and process owners to produce reliable configuration evidence.
• Proposed must-haves: Discovery schedules/patterns, credentials/network prerequisites and Service Mapping troubleshooting.
• Apply CSDM, IRE identification/reconciliation, source precedence and service relationships; resolve duplicates/health issues safely, with evidence of hands-on mapping delivery.

Skills

IT infrastructure experience

DevOps experience

Configuration management

Education

Bachelor's degree in Computer Science or related field

Tools

Ansible

Chef

Puppet

SaltStack

Job description

Desired Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in IT infrastructure, systems administration, or DevOps, with a focus on configuration management.
• Proven expertise in at least one major configuration management tool (e.g., Ansible, Chef, Puppet, SaltStack).
• Strong understanding of cloud platforms (AWS, Azure, GCP) and their configuration management services.

Key Responsibilities Engineer CMDB population and service context with Observability: Discovery, MID Server and Service Mapping. Implement approved CSDM/data-model designs and IRE controls under Digital Workplace ownership. Diagnose discovery/mapping failures, secure credentials and prevent duplicate CIs. Coordinate with CMDB stewards and process owners to produce reliable configuration evidence.Proposed must-haves: Discovery schedules/patterns, credentials/network prerequisites and Service Mapping troubleshooting. Apply CSDM, IRE identification/reconciliation, source precedence and service relationships; resolve duplicates/health issues safely, with evidence of hands-on mapping delivery.Certifications:Proposed mandatory: current ServiceNow CSA and Certified Implementation Specialist - Discovery. Validate credentials and applicable maintenance status before submission. Desirable: CIS-Service Mapping and ITIL 4 Foundation. Final requirements subject to hiring-manager validation.