ServiceNow CMDB Data Stewardship Specialist

DiceTek UAE; Abu Dhabi; On-site; AED 360,000 - 480,000; Full time

Job summary

Dicetek LLC in Abu Dhabi seeks an experienced ServiceNow CMDB Configuration and Data Specialist for a full-time, on-site role. The candidate will maintain CMDB data quality, governance and lifecycle controls, coordinating with Observability teams and service owners to ensure accurate configuration item records.

The role requires hands-on CMDB administration, CI relationships, data imports, and IRE troubleshooting, with a focus on ITSM governance and evidence-based reporting.

Qualifications

• Minimum 5 years of overall experience in configuration management or data management.
• At least 4 years of hands-on ServiceNow CMDB administration.
• Experience maintaining CMDB items, classes and relationships; data imports and transform maps.
• Ability to troubleshoot IRE and apply reconciliation controls; build CMDB health reports.
• Familiarity with CI ownership, lifecycle governance and data stewardship.

Responsibilities

• CMDB Data Stewardship and Quality: ensure accuracy and completeness of CMDB data.
• Lifecycle Management: govern CI ownership and lifecycle information within CMDB.
• IRE and Reconciliation: troubleshoot and resolve data-quality issues with IRE rules.
• Data Source Ownership: maintain sources and responsible owners with traceability.
• Health Monitoring and Reporting: produce CMDB health reports and remediation backlog.
• ITSM Governance: provide control evidence and documentation for CMDB governance.

Education

ITIL 4 Foundation

ServiceNow CSA

ServiceNow CSA/Implementation (Discovery)

Tools

ServiceNow CMDB

Data Imports

Transform Maps

IRE Troubleshooting

CMDB Health

CI Relationships

Ownership Lifecycle

Data Governance

Job description

Dicetek LLC in Abu Dhabi seeks an experienced ServiceNow CMDB Configuration and Data Specialist for a full-time, on-site role. The candidate will maintain CMDB data quality, governance and lifecycle controls, coordinating with Observability teams and service owners to ensure accurate configuration item records.

The role requires hands-on CMDB administration, CI relationships, data imports, and IRE troubleshooting, with a focus on ITSM governance and evidence-based reporting.