ServiceNow Tech Lead — Onsite Abu Dhabi (9-Month Contract)

Iconic IT Consulting Service LLC; Abu Dhabi; On-site; AED 350,000 - 520,000; Full time

Job summary

Iconic IT Consulting Service LLC is seeking an experienced ServiceNow Technical Lead for an on-site 9-month contract in Abu Dhabi. You will own technical architecture, platform engineering, demand triage, backlog prioritization, and release controls while delivering robust, scalable ServiceNow solutions.

You will lead hands-on development, manage technical debt, and ensure compliance with regulated-environment governance, with strong vendor collaboration and reporting to drive platform stability

Qualifications

• Bachelor's degree in a technical discipline.
• 8+ years engineering experience, 5+ years ServiceNow focus.
• Strong ServiceNow development, scripting, and integration experience.
• Operational expertise in demand triage, backlog prioritization, releases.
• Experience with regulated environments and vendor management.
• Excellent English communication and collaboration skills.

Responsibilities

• Drive hands-on ServiceNow implementation leadership and architecture.
• Lead demand triage, backlog prioritization, and sprint planning across squads.
• Oversee release management, upgrade controls, and deployment verification.
• Enforce access oversight, role-based security, and instance hardening.
• Implement debt management, code review standards, and script optimization.
• Generate performance dashboards, health metrics, and telemetry logs.
• Support governance, audits, and vendor management.
• Collaborate with IT vendors and multidisciplinary teams.

Skills

ServiceNow

Technical leadership

Scripting JavaScript

Jelly

GlideAPI

Integrations

CI/CD

Git version control

Education

Bachelor's degree in Computer Science/Engineering

Tools

ATF

IntegrationHub

Service Portal

Job description

Iconic IT Consulting Service LLC is seeking an experienced ServiceNow Technical Lead for an on-site 9-month contract in Abu Dhabi. You will own technical architecture, platform engineering, demand triage, backlog prioritization, and release controls while delivering robust, scalable ServiceNow solutions.

You will lead hands-on development, manage technical debt, and ensure compliance with regulated-environment governance, with strong vendor collaboration and reporting to drive platform stability