ServiceNow Discovery and Service Mapping Engineer

DiceTek UAE; Abu Dhabi; On-site; AED 240,000 - 400,000; Full time

Job summary

Dicetek LLC in Abu Dhabi is seeking a ServiceNow Discovery and Service Mapping Engineer to engineer and maintain automated CMDB population and to manage ServiceNow Discovery and mapping configurations on-site in Abu Dhabi, United Arab Emirates. The role requires 5+ years in configuration management or IT operations with 4+ years hands-on ServiceNow experience and strong CMDB/CSDM knowledge.

You will collaborate with Observability and CMDB teams to ensure accurate service relationships and secure

Qualifications

• Minimum 5 years in configuration management or IT operations, with at least 4 years hands-on ServiceNow experience.
• Experience implementing and supporting ServiceNow Discovery and Service Mapping.
• Strong knowledge of CMDB data models, CSDM, and IRE controls.

Responsibilities

• Engineer and maintain automated CMDB population using ServiceNow Discovery.
• Configure and maintain Discovery schedules and patterns.
• Support infrastructure discovery across approved technology environments.
• Troubleshoot Discovery execution failures and data issues.
• Implement and validate Service Mapping of application and infrastructure dependencies.
• Maintain MID Server configuration and troubleshoot connectivity.
• Ensure data quality and reconciliation according to CSDM.
• Produce traceable evidence of Discovery and mapping activities.

Skills

ServiceNow

Discovery

Service Mapping

CMDB

CSDM

IRE

MID Server

Configuration Management

Tools

MID Server Configuration

Discovery Patterns

Credentials Management

Job description

ServiceNow Discovery and Service Mapping Engineer Job Snapshot - Role: ServiceNow Discovery and Service Mapping Engineer - Location: Abu Dhabi, United Arab Emirates - Industry: I T and Services - Function: Systems Implementation/Integration - Experience: Proposed minimum of 5 years in configuration management or IT operations, including 4 years with ServiceNow, subject to hiring-manager validation - Job Type: Full Time - Work Arrangement: On-site

Dicetek LLC is seeking a ServiceNow Discovery and Service Mapping Engineer for a full-time, on-site opportunity in Abu Dhabi, United Arab Emirates. The role focuses on engineering and maintaining automated Configuration Management Database (CMDB) population, infrastructure discovery and service mapping capabilities within the ServiceNow platform. Working closely with Observability teams, CMDB stewards, process owners and the Digital Workplace function, the successful candidate will configure ServiceNow Discovery, manage MID Server requirements, troubleshoot Service Mapping issues and support reliable configuration data across enterprise technology environments. The position requires practical experience with ServiceNow Discovery patterns, schedules, credentials, network prerequisites, Common Service Data Model (CSDM) concepts and Identification and Reconciliation Engine (IRE) controls. The engineer will implement approved data models and reconciliation requirements while maintaining secure discovery operations, preventing duplicate configuration items and producing traceable evidence of configuration accuracy.

Job Details

• Country: United Arab Emirates
• City: Abu Dhabi
• Industry: I T and Services
• Function: Systems Implementation/Integration
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

ServiceNow Discovery Engineering

• Engineer and maintain automated CMDB population using ServiceNow Discovery.
• Configure and maintain Discovery schedules and patterns.
• Support infrastructure discovery across approved technology environments.
• Identify and resolve Discovery execution failures and configuration issues.
• Validate discovery results to support accurate configuration item identification.
• Investigate incomplete or incorrect configuration data generated through Discovery.
• Coordinate with infrastructure and Observability teams to address discovery-related dependencies.
• Maintain technical documentation supporting Discovery configurations and operational procedures.

MID Server Configuration and Operations

• Configure and support ServiceNow MID Server components required for Discovery and Service Mapping.
• Validate MID Server connectivity and operational prerequisites.
• Investigate MID Server communication and execution issues.
• Coordinate network access and connectivity requirements with relevant infrastructure teams.
• Support the secure configuration and operation of MID Server environments.
• Troubleshoot technical issues affecting discovery execution and service mapping activities.
• Maintain relevant MID Server configuration and troubleshooting documentation.

Service Mapping Engineering

• Implement and maintain ServiceNow Service Mapping capabilities within the approved scope.
• Configure service mapping components to support visibility of application and infrastructure dependencies.
• Investigate service mapping failures and incomplete service relationships.
• Troubleshoot mapping patterns, discovery dependencies and configuration issues.
• Validate service relationships and associated configuration records.
• Coordinate with service owners to confirm relevant application and infrastructure dependencies.
• Maintain evidence demonstrating successful hands‑on service mapping delivery.
• Support accurate service context within the ServiceNow CMDB.

CMDB Data Model and CSDM Implementation

• Implement approved Common Service Data Model designs within ServiceNow.
• Maintain configuration data structures according to established platform requirements.
• Support accurate relationships between configuration items and associated services.
• Apply approved configuration data ownership and lifecycle requirements.
• Coordinate with CMDB stewards to maintain reliable configuration records.
• Identify data‑model inconsistencies and escalate required design decisions to the appropriate platform owners.
• Ensure implementation activities remain aligned with Digital Workplace ownership and approved platform architecture.

Identification and Reconciliation Controls

• Apply ServiceNow Identification and Reconciliation Engine controls.
• Maintain approved identification and reconciliation configurations.
• Implement established source‑precedence requirements.
• Investigate duplicate configuration items and reconciliation conflicts.
• Identify potential causes of duplicate or inaccurate CMDB records.
• Resolve data‑quality issues using approved and controlled remediation methods.
• Coordinate reconciliation issues with CMDB stewards and relevant source owners.
• Maintain traceable evidence of configuration corrections and reconciliation activities.

Discovery Credentials and Security

• Configure and manage credentials required for approved Discovery and Service Mapping activities.
• Validate authentication requirements for infrastructure discovery.
• Coordinate network and security prerequisites with relevant technical teams.
• Apply appropriate security controls to Discovery credentials and associated configurations.
• Investigate authentication failures affecting Discovery and Service Mapping.
• Support secure handling of credentials used by MID Servers and discovery processes.
• Escalate security‑related issues through appropriate Digital Workplace and technology governance channels.

CMDB Health and Data Quality

• Monitor the quality of configuration data generated through automated Discovery and Service Mapping.
• Identify duplicate, incomplete or inaccurate configuration item records.
• Investigate CMDB health issues associated with discovery sources and mapping processes.
• Coordinate remediation activities with CMDB stewards and process owners.
• Validate configuration item relationships following corrective actions.
• Support consistent application of approved data‑quality and reconciliation controls.
• Maintain evidence of identified issues, corrective actions and validation results.

Stakeholder Coordination and Configuration Evidence

• Work closely with Observability teams to maintain reliable discovery and service context.
• Coordinate with Digital Workplace stakeholders regarding approved platform designs and technical controls.
• Engage CMDB stewards to address configuration data‑quality issues.
• Collaborate with process owners to validate configuration item and service relationships.
• Document technical findings and remediation activities.
• Produce reliable configuration evidence supporting operational and control requirements.
• Maintain records of Discovery, Service Mapping and reconciliation activities.
• Support clear accountability for configuration data quality and technical remediation.

Required Experience

• Proposed minimum of 5 years of overall experience in configuration management or IT operations.
• At least 4 years of hands‑on experience working with ServiceNow.
• Experience requirements are subject to hiring‑manager validation.
• Practical experience implementing and supporting ServiceNow Discovery.
• Hands‑on experience configuring Discovery schedules and patterns.
• Experience with ServiceNow MID Server configuration and troubleshooting.
• Proven experience delivering ServiceNow Service Mapping activities.
• Experience investigating Discovery and Service Mapping failures.
• Understanding of infrastructure discovery credentials and network prerequisites.
• Practical knowledge of ServiceNow CSDM concepts and implementation.
• Experience with IRE identification and reconciliation controls.
• Understanding of source precedence and configuration item relationships.
• Experience investigating duplicate configuration items and CMDB health issues.
• Ability to provide evidence of hands‑on Service Mapping delivery.

Required Technical Skills

• ServiceNow Discovery - Discovery schedule configuration.
• ServiceNow Discovery - Discovery pattern configuration and troubleshooting.
• ServiceNow Discovery - Automated CMDB population.
• ServiceNow Discovery - Discovery execution monitoring.
• ServiceNow Discovery - Discovery failure investigation.
• ServiceNow Discovery - Configuration item identification.
• ServiceNow Discovery - Infrastructure discovery prerequisites.
• MID Server Engineering - ServiceNow MID Server configuration.
• MID Server Engineering - MID Server connectivity troubleshooting.
• MID Server Engineering - Discovery authentication requirements.
• MID Server Engineering - Network connectivity prerequisites.
• MID Server Engineering - Secure credential configuration.
• MID Server Engineering - MID Server operational troubleshooting.
• Service Mapping - ServiceNow Service Mapping implementation.
• Service Mapping - Service mapping troubleshooting.
• Service Mapping - Application and infrastructure dependency identification.
• Service Mapping - Service relationship validation.
• Service Mapping - Mapping pattern investigation.
• Service Mapping - Service context maintenance.
• Service Mapping - Hands‑on mapping delivery and technical validation.
• CMDB and CSDM - Configuration Management Database concepts.
• CMDB and CSDM - Common Service Data Model.
• CMDB and CSDM - Configuration item relationships.
• CMDB and CSDM - Service relationships.
• CMDB and CSDM - Approved data‑model implementation.
• CMDB and CSDM - CMDB health monitoring.
• CMDB and CSDM - Configuration data‑quality remediation.
• Identification and Reconciliation - ServiceNow Identification and Reconciliation Engine.
• Identification and Reconciliation - Configuration item identification rules.
• Identification and Reconciliation - Reconciliation controls.
• Identification and Reconciliation - Source‑precedence requirements.
• Identification and Reconciliation - Duplicate configuration item investigation.
• Identification and Reconciliation - Controlled data remediation.
• Identification and Reconciliation - Reconciliation troubleshooting.
• Identification and Reconciliation - Configuration evidence management.

Mandatory Certifications

• Current ServiceNow Certified System Administrator (CSA).
• Current ServiceNow Certified Implementation Specialist - Discovery (CIS-Discovery).

Preferred Certifications

• ServiceNow Certified Implementation Specialist - Service Mapping (CIS-Service Mapping).
• ITIL 4 Foundation.

Expected Deliverables

• Discovery and MID Server Operations - Configured and maintained ServiceNow Discovery schedules.
• Discovery and MID Server Operations - Operational Discovery patterns.
• Discovery and MID Server Operations - Supported MID Server configurations.
• Discovery and MID Server Operations - Documented discovery credentials and network prerequisites.
• Discovery and MID Server Operations - Investigation and resolution records for Discovery failures.
• Service Mapping - Implemented service mapping configurations.
• Service Mapping - Validated service and infrastructure relationships.
• Service Mapping - Documented service mapping troubleshooting activities.
• Service Mapping - Evidence of completed hands‑on mapping delivery.
• Service Mapping - Reliable service context within the approved CMDB scope.
• CMDB Data Quality and Reconciliation - Implemented approved CSDM and data‑model requirements.
• CMDB Data Quality and Reconciliation - Applied IRE identification and reconciliation controls.
• CMDB Data Quality and Reconciliation - Maintained source‑precedence configurations.
• CMDB Data Quality and Reconciliation - Documented duplicate configuration item investigations.
• CMDB Data Quality and Reconciliation - Validated remediation of identified CMDB health issues.
• Operational and Control Evidence - Configuration and service relationship validation records.
• Operational and Control Evidence - Technical troubleshooting documentation.
• Operational and Control Evidence - Evidence of approved configuration corrections.
• Operational and Control Evidence - Coordination records with CMDB stewards and process owners.
• Operational and Control Evidence - Traceable records supporting configuration accuracy and control assurance.

Professional Competencies

• Strong technical troubleshooting and analytical skills.
• Ability to investigate complex Discovery and Service Mapping failures.
• Understanding of secure infrastructure discovery practices.
• Attention to configuration data accuracy and relationship integrity.
• Ability to distinguish discovery‑related issues from underlying CMDB data‑quality problems.
• Effective coordination with infrastructure, Observability and Digital Workplace teams.
• Ability to apply approved platform designs and reconciliation controls.
• Strong documentation and technical evidence‑management capabilities.
• Ability to resolve configuration issues safely without introducing unnecessary data‑model changes.

Role Expectations

The ServiceNow Discovery and Service Mapping Engineer will support accurate and reliable CMDB population through effective Discovery engineering, MID Server operations and Service Mapping implementation. The successful candidate will work within approved Digital Workplace platform designs, maintain identification and reconciliation controls, and coordinate with CMDB stewards to resolve configuration data‑quality issues. The role requires practical ServiceNow engineering expertise, secure management of discovery prerequisites and the ability to troubleshoot infrastructure mapping failures. A key objective is to improve configuration visibility and service relationship accuracy while maintaining controlled remediation practices and reliable operational evidence.