ServiceNow CMDB Configuration and Data Specialist

DiceTek UAE; Abu Dhabi; On-site; AED 360,000 - 480,000; Full time

Job summary

Dicetek LLC in Abu Dhabi seeks an experienced ServiceNow CMDB Configuration and Data Specialist for a full-time, on-site role. The candidate will maintain CMDB data quality, governance and lifecycle controls, coordinating with Observability teams and service owners to ensure accurate configuration item records.

The role requires hands-on CMDB administration, CI relationships, data imports, and IRE troubleshooting, with a focus on ITSM governance and evidence-based reporting.

Qualifications

• Minimum 5 years of overall experience in configuration management or data management.
• At least 4 years of hands-on ServiceNow CMDB administration.
• Experience maintaining CMDB items, classes and relationships; data imports and transform maps.
• Ability to troubleshoot IRE and apply reconciliation controls; build CMDB health reports.
• Familiarity with CI ownership, lifecycle governance and data stewardship.

Responsibilities

• CMDB Data Stewardship and Quality: ensure accuracy and completeness of CMDB data.
• Lifecycle Management: govern CI ownership and lifecycle information within CMDB.
• IRE and Reconciliation: troubleshoot and resolve data-quality issues with IRE rules.
• Data Source Ownership: maintain sources and responsible owners with traceability.
• Health Monitoring and Reporting: produce CMDB health reports and remediation backlog.
• ITSM Governance: provide control evidence and documentation for CMDB governance.

Education

ITIL 4 Foundation

ServiceNow CSA

ServiceNow CSA/Implementation (Discovery)

Tools

ServiceNow CMDB

Data Imports

Transform Maps

IRE Troubleshooting

CMDB Health

CI Relationships

Ownership Lifecycle

Data Governance

Job description

ServiceNow CMDB Configuration and Data Specialist Job Snapshot - Role: ServiceNow CMDB Configuration and Data Specialist - Location: Abu Dhabi, United Arab Emirates - Industry: I T and Services - Function: IT-Software Development - Experience: Minimum 5 years in configuration or data management, including at least 4 years with ServiceNow - Job Type: Full Time - Work Arrangement: On-site

Position Overview Dicetek LLC is seeking an experienced ServiceNow CMDB Configuration and Data Specialist for a full-time, on-site opportunity in Abu Dhabi, United Arab Emirates. The role focuses on maintaining the accuracy, completeness and governance of the ServiceNow Configuration Management Database (CMDB). The successful candidate will work with Observability teams, service owners and relevant stakeholders to maintain configuration item records, manage lifecycle information, investigate data-quality issues and coordinate remediation activities. The position requires hands-on experience with ServiceNow CMDB administration, configuration item relationships, data imports, transform maps, Identification and Reconciliation Engine (IRE) troubleshooting and CMDB health reporting. The specialist will operate within approved platform models and reconciliation rules, maintain traceable data-quality controls and produce reliable evidence supporting IT Service Management (ITSM), governance and operational requirements.

Job Details - Country: United Arab Emirates - City: Abu Dhabi - Industry: I T and Services - Function: IT-Software Development - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

CMDB Data Stewardship and Quality

• Maintain the accuracy, completeness and consistency of configuration data within the ServiceNow CMDB.
• Coordinate CMDB stewardship activities with Observability teams and service owners.
• Monitor configuration item records for missing, incorrect, duplicated or outdated information.
• Investigate stale configuration items and coordinate corrective actions with responsible source owners.
• Maintain reliable configuration data to support ITSM processes and operational reporting.
• Establish and maintain a documented baseline of CMDB data quality.
• Monitor agreed measures of completeness, correctness and compliance.

Configuration Item Lifecycle Management

• Maintain configuration item classes, records and relationships within the approved CMDB structure.
• Govern configuration item ownership and lifecycle information.
• Support ownership attestation activities to validate accountability for configuration records.
• Maintain agreed-scope relationships between configuration items and relevant services.
• Review configuration data for lifecycle inconsistencies and ownership gaps.
• Coordinate remediation of inaccurate or incomplete lifecycle information.
• Maintain stewardship procedures and supporting lifecycle documentation.

Identification and Reconciliation Controls

• Maintain approved ServiceNow Identification and Reconciliation Engine (IRE) rules.
• Apply established source-precedence and reconciliation requirements.
• Investigate identification and reconciliation issues affecting CMDB accuracy.
• Troubleshoot duplicate records and conflicting configuration data.
• Review data imports and transform maps to identify potential data-quality problems.
• Coordinate corrections with relevant source owners while preserving approved reconciliation controls.
• Maintain documented reconciliation procedures and evidence of corrective actions.
• Work within the existing approved platform model rather than independently redesigning CMDB architecture.

Data Source and Ownership Management

• Maintain a register of CMDB data sources and responsible owners.
• Coordinate with source owners to investigate incorrect, incomplete or outdated configuration information.
• Distinguish between defects originating in source systems and gaps arising from data stewardship activities.
• Track source-related issues and associated remediation responsibilities.
• Maintain traceable records of data corrections and outstanding actions.
• Support clear accountability for configuration data ownership and quality.

CMDB Health Monitoring and Reporting

• Produce CMDB health reports covering agreed data-quality measures.
• Monitor configuration data completeness, correctness and compliance.
• Identify recurring data-quality issues and coordinate appropriate remediation.
• Maintain a prioritized backlog of CMDB data-quality improvements.
• Report outstanding issues, ownership gaps and remediation progress to relevant managers.
• Support management reviews of CMDB health and stewardship effectiveness.
• Maintain supporting records for agreed quality baselines and improvement measures.

ITSM Governance and Control Evidence

• Produce reliable CMDB and ITSM control evidence.
• Maintain documentation supporting configuration management and data governance activities.
• Prepare ownership attestation records and exception reports.
• Document data remediation actions and supporting validation evidence.
• Maintain traceability between identified issues, responsible owners and completed corrective actions.
• Support internal control reviews through accurate configuration management records.
• Escalate CMDB model changes and security-related decisions to the Digital Workplace function.

Operational Documentation and Handover

• Develop and maintain CMDB stewardship and lifecycle management procedures.
• Prepare data dictionaries describing relevant configuration information and ownership responsibilities.
• Maintain reconciliation controls and associated operating documentation.
• Develop business-as-usual (BAU) runbooks for ongoing CMDB stewardship.
• Prepare internal training materials covering relevant CMDB processes and responsibilities.
• Support operational handover with clear documentation of data ownership and stewardship accountability.
• Maintain records of agreed processes, outstanding issues and control requirements.

Required Experience

• Minimum 5 years of overall experience in configuration management or data management.
• At least 4 years of hands-on experience working with ServiceNow.
• Practical experience maintaining configuration items, classes and relationships within ServiceNow CMDB.
• Experience managing CMDB data imports and transform maps.
• Experience troubleshooting ServiceNow Identification and Reconciliation Engine processes.
• Understanding of reconciliation controls and source-precedence rules.
• Experience preparing CMDB health reports and monitoring data quality.
• Familiarity with configuration item ownership, lifecycle controls and data stewardship practices.

Required Technical Skills

• ServiceNow CMDB Administration - Configuration item maintenance.
• ServiceNow CMDB Administration - Configuration item class management.
• ServiceNow CMDB Administration - CI relationship management.
• ServiceNow CMDB Administration - Service and configuration item relationship maintenance.
• ServiceNow CMDB Administration - Data imports and transform maps.
• ServiceNow CMDB Administration - Identification and Reconciliation Engine troubleshooting.
• ServiceNow CMDB Administration - Reconciliation and source-precedence controls.
• ServiceNow CMDB Administration - CMDB health monitoring and reporting.
• Configuration Data Governance - Common Service Data Model (CSDM) concepts.
• Configuration Data Governance - Configuration item lifecycle management.
• Configuration Data Governance - Data ownership and stewardship.
• Configuration Data Governance - Ownership attestation.
• Configuration Data Governance - Source and owner registers.
• Configuration Data Governance - Data-quality assessment and remediation.
• Configuration Data Governance - Duplicate and stale record investigation.
• Configuration Data Governance - Configuration data completeness and correctness.
• Configuration Data Governance - Traceable remediation and exception management.
• Operational Controls and Documentation - ITSM control evidence.
• Operational Controls and Documentation - Configuration management procedures.
• Operational Controls and Documentation - Reconciliation control documentation.
• Operational Controls and Documentation - Data dictionaries.
• Operational Controls and Documentation - Business-as-usual operating runbooks.
• Operational Controls and Documentation - Internal training documentation.
• Operational Controls and Documentation - CMDB governance and stewardship reporting.

Mandatory Certifications

• Current ServiceNow Certified System Administrator (CSA).
• ITIL 4 Foundation.

Preferred Certifications and Learning Credentials

• ServiceNow Certified Implementation Specialist - Discovery.
• ServiceNow Service Mapping credentials.
• Relevant ServiceNow CMDB or CSDM learning credentials.

Key Deliverables

• CMDB Stewardship and Governance - Documented CMDB stewardship procedures.
• CMDB Stewardship and Governance - Configuration item lifecycle management procedures.
• CMDB Stewardship and Governance - Data source and ownership register.
• CMDB Stewardship and Governance - Approved reconciliation control documentation.
• CMDB Stewardship and Governance - Clear configuration data stewardship responsibilities.
• Data Quality and Remediation - CMDB data-quality baseline.
• Data Quality and Remediation - Tracked data remediation backlog.
• Data Quality and Remediation - Manager-agreed completeness, correctness and compliance measures.
• Data Quality and Remediation - Records of identified source defects and stewardship gaps.
• Data Quality and Remediation - Traceable remediation actions and supporting evidence.
• Configuration Relationships and Control Evidence - Maintained configuration item relationships within the agreed scope.
• Configuration Relationships and Control Evidence - Accurate service links and associated configuration records.
• Configuration Relationships and Control Evidence - Ownership attestation records.
• Configuration Relationships and Control Evidence - Exception reports.
• Configuration Relationships and Control Evidence - Control-ready remediation evidence.
• Configuration Relationships and Control Evidence - CMDB health and quality reporting.
• Operational Handover - Configuration data dictionaries.
• Operational Handover - Business-as-usual runbooks.
• Operational Handover - Internal training materials.
• Operational Handover - Documented stewardship ownership and accountability.
• Operational Handover - Supporting procedures for ongoing configuration data maintenance.

Professional Competencies

• Strong analytical and problem-solving skills for investigating CMDB data-quality issues.
• Ability to distinguish source-system defects from configuration data stewardship gaps.
• Attention to detail when maintaining configuration records and relationships.
• Effective coordination with Observability teams, service owners and data source owners.
• Understanding of controlled configuration management and data governance practices.
• Ability to document technical findings, remediation actions and operational procedures.
• Strong communication skills for coordinating ownership validation and corrective actions.
• Ability to maintain accurate evidence supporting ITSM and internal control requirements.

Role Expectations

The ServiceNow CMDB Configuration and Data Specialist will maintain reliable configuration information through effective data stewardship, lifecycle controls and reconciliation monitoring. The position emphasizes improving CMDB accuracy within the existing approved platform architecture rather than redesigning the underlying configuration model. The successful candidate will coordinate data remediation, maintain configuration relationships, monitor CMDB health and support clear ownership accountability. The role also requires consistent documentation, reliable control evidence and effective operational handover to support ongoing CMDB governance and business-as-usual activities.