CMDB Steward & ITSM Data Integrity Lead

Dicetek LLC; Abu Dhabi; In loco; AED 150.000 - 240.000; Tempo pieno

Descrizione del lavoro

Dicetek LLC is seeking a CMDB Administrator to manage accuracy and stewardship of the CMDB, aligning CI lifecycles with service owners and leading remediation efforts. The role focuses on preventing duplicates, coordinating source-owner remediation, and upholding IRE source-precedence rules within the platform model.

Experience with ITIL v4 and CMDB tools such as ServiceNow, BMC Helix CMDB, or Ivanti Neurons is required, along with relevant certifications and hands-on exposure to IT

Competenze

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in CMDB administration, ITSM tool implementation, or related IT infra roles.
• Strong understanding of ITIL v4 principles and CMDB-related practices.

Mansioni

• Maintain CMDB accuracy, completeness, and stewardship with Observability and service owners.
• Govern CI lifecycle ownership and relationships.
• Investigate duplicates, stale records, and coordinate remediation with source owners.
• Maintain approved IRE source-precedence rules within the platform model.
• Produce reliable ITSM control evidence and implement data remediation across the Digital Workplace.

Conoscenze

CI lifecycle ownership

relating CMDB stewardship

reconciliation troubleshooting

Apply CSDM concepts

ownership attestation

data remediation lifecycle

distinguishing defects vs gaps

Formazione

Bachelor's degree in CS/IT or related

Strumenti

ServiceNow CMDB

BMC Helix CMDB

Ivanti Neurons for CMDB

Descrizione del lavoro

Dicetek LLC is seeking a CMDB Administrator to manage accuracy and stewardship of the CMDB, aligning CI lifecycles with service owners and leading remediation efforts. The role focuses on preventing duplicates, coordinating source-owner remediation, and upholding IRE source-precedence rules within the platform model.

Experience with ITIL v4 and CMDB tools such as ServiceNow, BMC Helix CMDB, or Ivanti Neurons is required, along with relevant certifications and hands-on exposure to IT